CUSTOMER SUCCESS MANAGER

SalesCloser.ai currently has the position of Customer Success Manager available, and we're excited to tell you about it! OVERVIEW

We're hiring a Customer Success Manager to support and grow a large portfolio of customers through structured, repeatable, and high-impact programs to join our team. You'll operate at scale, leveraging automation, data, and proactive outreach to drive adoption, retention, and expansion across many accounts simultaneously. If you thrive in fast-paced environments, love building systems, and know how to deliver value, this role is for you.

As a member of the Customer Success Team, you'll work cross functionally to ensure our customers achieve meaningful outcomes and stay deeply engaged with SalesCloser.ai. Together with the Customer Success Teams, the Customer Success Manager is responsible for the continued success of SalesCloser.ai.

RESPONSIBILITIES

• Manage a high-volume book of SMB and mid market accounts
• Drive engagement through scaled touchpoints rather than manual check ins
• Prioritize accounts based on health, risk, and opportunity
• Ensure customers launch successfully and reach early time to value
• Monitor usage and proactively intervene when accounts stall
• Partner with onboarding to ensure smooth, consistent handoffs
• Design and execute scalable programs such as email sequences, webinars, and in app engagement flows
• Build repeatable playbooks for onboarding, adoption, and renewal
• Continuously improve processes to support more customers efficiently
• Identify at risk accounts early using health signals
• Take proactive action to reduce churn and improve customer outcomes
• Support renewal motions through ongoing engagement and value reinforcement
• Use tools like Vitally, Intercom, and CRM data to manage your book
• Track key KPIs including adoption, engagement, churn risk, and retention
• Share insights with the team to improve product, processes, and customer experience
• Other duties as assigned

QUALIFICATIONS

• 2-4 years of experience in Customer Success, Account Management, or a similar customer facing role, ideally within a SaaS or B2B tech environment
• Experience managing a high volume book of business
• Strong operational mindset
• Comfortable working with data and identifying trends
• Familiarity with tools like Vitally, Intercom, HubSpot, or Salesforce
• Experience building or optimizing CS playbooks and automation workflows
• Proactive communicator with strong organizational skills
• Able to balance speed, quality, and scale
• Work independently and collaboratively within a diverse team
• Must be technical, analytical, results driven and able to multitask in a fast paced environment
• Organized, administratively strong, with solid writing, phone, and general communication skills
• Fluent in English (spoken and written). Knowledge of a second language is considered an asset

WORK ENVIRONMENT

• Given the nature of this role, you will provide your own workstation, computer, headset, and have a fast and reliable internet connection. This position may require downloading and utilizing company software.
• Background checks may be conducted, including employment reference, criminal record, and credit checks.
• Upon hiring, you must provide a valid government issued photo ID as part of onboarding.
• You must be prepared to work standard business hours based on Pacific time.

GREAT REASONS TO JOIN OUR TEAM!

• Exciting and dynamic environment with a great leadership team
• Comprehensive training program and regular performance reviews to facilitate your success
• Competitive compensation based on experience and proven abilities
• Great referral programs with incentives and bonuses
• Unbelievable product discounts when you use our products for your own business
• A global workforce of multicultural and talented colleagues
• A close knit operation with amazing growth opportunities for your personal development
• Corporate headquarters in beautiful Vancouver, British Columbia, Canada

ABOUT US

SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, delivering personalized sales calls, demos, and follow ups in real time across multiple languages. The platform enables businesses to automate and scale their sales operations, improving efficiency, reducing hiring costs, and driving higher conversion rates.

Powered by advanced AI technology and a growing portfolio of patent applications, SalesCloser delivers a scalable, high margin solution that redefines how companies engage with buyers and customers across a range of business interactions.

For more information, visit the SalesCloser website at .

SalesCloser.ai is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture that does not discriminate on the basis of disability, status, or any other basis protected under legislation.

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We're hiring a Customer Success Manager to support and grow a large portfolio of customers through structured, repeatable, and high-impact programs to join our team. You'll operate at scale, leveraging automation, data, and proactive outreach to drive adoption, retention, and expansion across many accounts simultaneously. If you thrive in fast-paced environments, love building systems, and know how to deliver value, this role is for you.

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• Manage a high-volume book of SMB and mid market accounts
• Drive engagement through scaled touchpoints rather than manual check ins
• Prioritize accounts based on health, risk, and opportunity
• Ensure customers launch successfully and reach early time to value
• Monitor usage and proactively intervene when accounts stall
• Partner with onboarding to ensure smooth, consistent handoffs
• Design and execute scalable programs such as email sequences, webinars, and in app engagement flows
• Build repeatable playbooks for onboarding, adoption, and renewal
• Continuously improve processes to support more customers efficiently
• Identify at risk accounts early using health signals
• Take proactive action to reduce churn and improve customer outcomes
• Support renewal motions through ongoing engagement and value reinforcement
• Use tools like Vitally, Intercom, and CRM data to manage your book
• Track key KPIs including adoption, engagement, churn risk, and retention
• Share insights with the team to improve product, processes, and customer experience
• Other duties as assigned

Li

2-4 years of experience in Customer Success, Account Management, or a similar customer facing role, ideally within a SaaS or B2B tech environment

Work Hours

Full Time