Quality Assurance Manager

Salary Range: $95,000.00 to $120,000.00 annually

Overview

We are looking for a decisive, technically credible QA Manager to own our quality function and drive real improvement across the business. You will lead a team of QC Inspectors, own our ISO 9001:2015 system, manage customer-facing quality requirements, and be the go-to technical authority when quality issues arise on the floor. This is a leadership role that requires equal parts technical knowledge, people management, and customer relationship management.

Responsibilities

• Lead, develop, and manage a team of QC Inspectors
• Maintain and continuously improve EBCO's ISO 9001:2015 Quality Management System
• Manage internal and external audits, including customer and third-party audits
• Serve as the primary authority for quality-related decisions and issue resolution
• Oversee customer quality requirements, turnover packages, weld logs, WPS compliance, CoCs, and quality documentation
• Manage customer NCRs, complaints, corrective actions, and root cause investigations
• Develop and implement Inspection and Test Plans (ITPs) where required
• Manage calibration programs and quality records through approved quality systems
• Review and maintain approved supplier qualifications and performance
• Track quality metrics and provide meaningful reporting to management
• Support contract review and customer-specific quality requirements
• Foster a culture of quality, accountability, and continuous improvement throughout the organization
• Other duties and responsibilities as assigned by Management

Qualifications

• 5+ years of QA/QC experience in fabrication, machining, manufacturing, or a related industrial environment
• Minimum 2 years of supervisory or management experience
• Strong knowledge of fabrication, welding, and manufacturing quality requirements
• Working knowledge of ISO 9001:2015 quality systems
• Experience managing audits, NCRs, corrective actions, and customer quality requirements
• Ability to read and interpret manufacturing drawings and GD&T
• Experience with ERP systems and quality management software
• Experience working in a unionized manufacturing environment is considered a strong asset
• Technical certification, diploma, or degree in Quality, Manufacturing, Mechanical Engineering Technology, Welding Technology, or a related field is preferred
• Canadian work rights required

Knowledge, Skills and Abilities

• Strong leadership, communication, and organizational skills
• Excellent problem-solving and root cause analysis abilities
• Ability to make sound technical decisions in a fast-paced manufacturing environment
• Strong attention to detail and commitment to quality excellence
• Ability to build effective working relationships with employees, customers, suppliers, and auditors
• Strong written and verbal communication skills in English
• Self starter with a results-oriented approach and strong sense of accountability

Additional Qualities

• Professional, dependable, and customer-focused attitude
• Strong interpersonal and team-building skills
• Positive and proactive approach to continuous improvement
• Ability to manage multiple priorities and meet deadlines
• Commitment to maintaining safe work practices and regulatory compliance

Assets

• Experience with AS9100D or aerospace/defense quality systems
• Familiarity with Canada's Controlled Goods Program (CGP)
• Security clearance eligibility (Reliability or Secret Level)
• CWB Inspector Level 2 or 3 certification
• CWB Weld Supervisor certification
• Experience with Lloyd's Register (LR) or DNV requirement
• Experience with ASME codes and standards
• NDT familiarity or related certifications
• Experience supporting aerospace, defense, marine, or other highly regulated industries

Benefits

We will provide you with a competitive compensation and benefits package as well as an excellent opportunity to learn and grow in this dynamic environment.

Job Type: Full-time Work Location: In-person Salary Range: $95,000.00 to $120,000.00 annually

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Salary Range: $95,000.00 to $120,000.00 annually

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• Lead, develop, and manage a team of QC Inspectors

• Maintain and continuously improve EBCO's ISO 9001:2015 Quality Management System

• Manage internal and external audits, including customer and third-party audits

• Serve as the primary authority for quality-related decisions and issue resolution

• Oversee customer quality requirements, turnover packages, weld logs, WPS compliance, CoCs, and quality documentation

• Manage customer NCRs, complaints, corrective actions, and root cause investigations

• Develop and implement Inspection and Test Plans (ITPs) where required

• Manage calibration programs and quality records through approved quality systems

• Review and maintain approved supplier qualifications and performance

• Track quality metrics and provide meaningful reporting to management

• Support contract review and customer-specific quality requirements

• Foster a culture of quality, accountability, and continuous improvement throughout the organization

• Other duties and responsibilities as assigned by Management

Li

5+ years of QA/QC experience in fabrication, machining, manufacturing, or a related industrial environment

Work Hours

Full Time