Warehouse Manager

Warehouse Manager Greenfield Produce Ltd- Richmond, BC

Employment: Full-Time, Permanent

Compensation: Salary + Performance Bonus

Benefits: Extended Health & Dental Benefit and Health Care Spending Account

Reports To: President

Location: 12151 Horseshoe Way, Richmond BC

Greenfield Produce Ltd. is the distribution arm of Kin's Farm Market, a family-founded produce retailer with up to 20 locations across the Greater Vancouver Area. From our central distribution centre in Richmond, we move fresh produce daily to our retail network and to outside sales customers. The pace is fast, the product is perishable, and the standards are high.

We are looking for someone who sees this as a long term role and takes genuine ownership of the operation. The expectation is not just to manage the warehouse day to day, but to build the standards, processes, and team capability that make it run well consistently.

The Role Reporting to the President, the Warehouse Manager is responsible for the full operational performance of the Greenfield distribution centre. This is a working manager position. You will be on the floor every day - operating equipment, directing your team, and making decisions in real time. You are also expected to own the numbers: labor cost, shrink, freight, and budget variance all sit with you.

This role requires flexibility around early mornings, weekends, urgent delivery issues, and seasonal volume swings. The Warehouse Manager is expected to be reachable and responsive when warehouse issues materially affect store service, product quality, or customer delivery.

Responsibilities Operations & Distribution

• Direct all daily warehouse activities: receiving, cold storage, order assembly, staging, and dispatch to up to 20 retail locations and outside sales customers.
• Coordinate and arrange delivery logistics for external customers alongside the retail network.
• Manage outbound freight scheduling and carrier relationships; hold vendors accountable to agreed cost and service terms.
• Operate forklifts and power equipment as required; ensure all team members hold valid licenses and follow safe procedures.
• Monitor and maintain cold storage within required temperature ranges at all times; log conditions and elevate any deviation without delay.
• Manage warehouse inventory, supplies, and equipment condition; initiate maintenance work orders and capital recommendations proactively.
• Understand quality standards thoroughly and ensure receiving inspections and weight checks are completed correctly by the appropriate team members; able to provide operational coverage for the QA Supervisor when required.

Order Accuracy & Error Prevention

• Own the end-to-end accuracy of store orders, including missing cases, wrong items, packing errors, staging errors, and delivery related discrepancies.
• Establish and maintain a clear error tracking process for warehouse mistakes, including root cause, responsible area, corrective action, and follow up date.
• Identify repeat issues by store, route, picker, driver, product type, or process step, and implement practical changes to prevent recurrence.
• Ensure pallets are built, staged, wrapped, and loaded according to company standards, with particular attention to product protection, crush prevention, and load stability.
• Create and enforce handling standards for delicate and sensitive products, including berries, softfruit, herbs, leafy greens, and any other items vulnerable to bruising, crushing, temperature abuse, or moisture damage.
• Conduct regular floor audits of picked orders, wrapped pallets, staged shipments, and returned claims to verify that standards are being followed.

Financial Performance

• Own and manage the warehouse operating budget; track actuals and report variances to the President on a regular cadence.
• Monitor and control labor cost as a percentage of throughput; identify and act on scheduling inefficiencies.
• Drive shrink and spoilage reduction through disciplined FIFO rotation, daily cooler checks, and rigorous receiving standards.
• Negotiate freight and supply costs; identify expense optimization opportunities across all warehouse functions.
• Track and report operational KPIs including order accuracy, on time delivery, labor %, and shrink %.

Labour Planning & Productivity

• Build labour schedules based on order volume, delivery windows, receiving volume, and operational priorities.
• Measure warehouse productivity and use data to determine whether issues are caused by staffing levels, process design, supervision, training, or performance.
• Prepare business cases for additional labor, wage adjustments, equipment, or process changes when needed, supported by measurable operational impact.
• Balance cost control with service reliability, product quality, and employee safety.

People & Team

• Lead a hands on team of warehouse staff including order pickers and drivers; set clear expectations and follow through consistently.
• Manage scheduling around operational demand - early mornings, evenings, and weekends included.
• Interview, onboard, train, and develop team members; conduct structured performance reviews.
• Run daily briefings; communicate priorities clearly and adjust direction as conditions change throughout the day.
• Maintain a safe, respectful workplace in full compliance with WorkSafe BC requirements; be a visible example of safety culture.

Training, Accountability & Follow Through

• Train pickers, wrappers, receivers, drivers, and supervisors on documented warehouse standards, including order accuracy, pallet building, product handling, and delivery expectations.
• Follow up on training through direct observation, coaching, retraining, and documented corrective action where required.
• Hold team members accountable for repeat errors while also identifying whether issues are caused by unclear process, poor training, staffing gaps, equipment limitations, or supervision gaps.
• Lead corrective action meetings when operational failures occur and come prepared with proposed solutions, not only explanations.
• Take ownership of warehouse results and communicate clearly when additional resources are required, supported by data and a practical plan - not generalizations.

Key Success Measures

• Store order accuracy and reduction of missing case claims.
• On time dispatch and delivery performance.
• Reduction in repeat errors by store, route, picker, driver, or product category.
• Compliance with pallet wrapping, load stability, and delicate product handling standards.
• Shrink and spoilage reduction through FIFO discipline, temperature control, and product protection.
• Labor cost controlled relative to volume and service requirements.
• Completion of documented training, coaching, and corrective action follow up.
• Safe warehouse practices and WorkSafe BC compliance.

What We're Looking For The following describes the candidate who will be successful in this role:

Experience 3-5 years in warehouse or distribution centre operations; produce or perishables background is a meaningful advantage.

Management Prior experience supervising a team in an operational setting with demonstrated ability to hold people accountable.

Forklift Licence Valid BC licence required - must be able to operate independently from day one.

Driver's Licence Valid BC Class 5.

Food Safety Familiarity with food safety programs (CanadaGAP or equivalent) and related compliance requirements.

Financial Literacy Comfortable working within a budget; understand labor cost %, shrink metrics, and freight cost management.

Technology Proficient in Microsoft Office (Excel and Word); experience working within an ERP system is an asset.

Schedule Flexible availability around early mornings, weekends, and seasonal volume demands.

Physical Able to lift up to 50 lbs; extended daily time on the warehouse floor.

Core Competencies

• Process Discipline: Demonstrated ability to create, document, enforce, and improve warehouse operating standards. Comfortable using error data, floor observations, and team feedback to reduce repeat issues.
• Root Cause Problem Solving: Able to investigate operational failures without deflecting blame, identify the real cause, and implement corrective action that holds.
• Accountability Mindset: Takes ownership of warehouse outcomes - including mistakes made by the team - and is willing to lead difficult follow up conversations when standards are not met.
• Communication: Communicates clearly with retail stores, operations management, buyers, drivers, warehouse staff, QA, and senior leadership when issues affect product quality, delivery timing, or store readiness.

Additional Strengthening Factors

• Post secondary education in supply chain, logistics, or business management.
• Background in fresh produce or perishable goods distribution.
• Experience with WorkSafeBC compliance programs and WHMIS.

Who Fits Here The people who perform well at Greenfield communicate directly, take the result personally, and do not wait for someone else to address a problem. This is a fast environment where the product has a short shelf life and so do decisions. If you have managed a team through a demanding operational period and come out with both the numbers and the team intact . click apply for full job details

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Employment:

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• Direct all daily warehouse activities: receiving, cold storage, order assembly, staging, and dispatch to up to 20 retail locations and outside sales customers.

• Coordinate and arrange delivery logistics for external customers alongside the retail network.

• Manage outbound freight scheduling and carrier relationships; hold vendors accountable to agreed cost and service terms.

• Operate forklifts and power equipment as required; ensure all team members hold valid licenses and follow safe procedures.

• Monitor and maintain cold storage within required temperature ranges at all times; log conditions and elevate any deviation without delay.

• Manage warehouse inventory, supplies, and equipment condition; initiate maintenance work orders and capital recommendations proactively.

• Understand quality standards thoroughly and ensure receiving inspections and weight checks are completed correctly by the appropriate team members; able to provide operational coverage for the QA Supervisor when required.

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Own the end-to-end accuracy of store orders, including missing cases, wrong items, packing errors, staging errors, and delivery related discrepancies.

Work Hours

Full Time