General Manager

About the Role

Location: Vancouver store Status: Full time Compensation: $115,000 - $120,000/yr

Primary Responsibilities

• Effectively manage and oversee all daily business matters of the assigned store.
• Drive best in class service through all staff levels.
• Partner with all leaders, including Food & Beverage leadership, to ensure cross departmental efficiency.
• Continuously monitor business administration to maximize the in store experience, covering payroll, time & attendance, vacation, and PTO accrual.
• Support Operations team to ensure consistent execution of all operational processes.
• Partner with the Remote Warehouse team for effective product flow.
• Create developmental plans for the managerial team to drive a positive work environment.
• Efficiently communicate with HQ business partners, including Executive, Human Resources, Buying & Allocation, and Visual Merchandising teams.
• Immediately address and resolve in store issues left unresolved by management.
• Partner with the Security & Facilities Manager to maintain a safe working and shopping environment, complying with all legal requirements.
• Stay updated on all in store initiatives, product releases, visual changes, and security/facilities matters across all retail, F&B, and storage spaces.
• Focus on a positive environment by addressing Employee Relations or HR matters through appropriate channels.
• Facilitate all store training and development initiatives, providing opportunities for the management team.
• Oversee and assist with housekeeping responsibilities such as dusting, sweeping, trash collection, and traditional retail tasks.

Special Projects & Tasks

• Assist with inventory counts as required.
• Host store visits or VIP shopping experiences.
• Communicate product knowledge or brand education material to the team.
• Ensure all in store facilities are safely operational and report any issues.
• Provide high level business insight to HQ partners.

Requirements

• Availability: Open and flexible, including evenings, overnight, weekends, holidays, and special projects or drops/releases as needed.
• Experience:
  • 5+ years in a high volume/high traffic customer facing management role.
  • 4+ years of retail/apparel operations experience.
  • 3+ years leading a team of managers and supervisors.
  • 2+ years leading a commission based sales team.
• Skills / Abilities:
  • Advanced business acumen for sales and payroll forecasting.
  • Comprehensive communication, delegation, and follow up skills.
  • Proficiency with Google Suite, Microsoft Suite, and POS systems.
  • Physical capability to lift and move 25 lbs, bend, twist, climb ladders or step stools, and stand or walk for prolonged periods.
• Professional characteristics: Organized, detail oriented, career driven, strong & thorough communicator.
• Personal characteristics: Natural born leader, intuitive, solution driven, reliable.

Equal Employment Opportunity Statement

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Kith welcomes and encourages applications from people with disabilities. Accommodations are available on request from candidates taking part in all aspects of the selection process.

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Location: Vancouver store Status: Full time Compensation: $115,000 - $120,000/yr

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• Effectively manage and oversee all daily business matters of the assigned store.
• Drive best in class service through all staff levels.
• Partner with all leaders, including Food & Beverage leadership, to ensure cross departmental efficiency.
• Continuously monitor business administration to maximize the in store experience, covering payroll, time & attendance, vacation, and PTO accrual.
• Support Operations team to ensure consistent execution of all operational processes.
• Partner with the Remote Warehouse team for effective product flow.
• Create developmental plans for the managerial team to drive a positive work environment.
• Efficiently communicate with HQ business partners, including Executive, Human Resources, Buying & Allocation, and Visual Merchandising teams.
• Immediately address and resolve in store issues left unresolved by management.
• Partner with the Security & Facilities Manager to maintain a safe working and shopping environment, complying with all legal requirements.
• Stay updated on all in store initiatives, product releases, visual changes, and security/facilities matters across all retail, F&B, and storage spaces.
• Focus on a positive environment by addressing Employee Relations or HR matters through appropriate channels.
• Facilitate all store training and development initiatives, providing opportunities for the management team.
• Oversee and assist with housekeeping responsibilities such as dusting, sweeping, trash collection, and traditional retail tasks.

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Assist with inventory counts as required.

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Availability

Work Hours

Full Time