Desktop Support

Overview

Our Prince George, BC–based client is seeking a Desktop Support Specialist for a 3-month contract-to-hire opportunity. This role is fully onsite and requires hands-on experience supporting end users in a corporate environment.

Responsibilities

• Provide day-to-day IT support for office hardware, including PCs, laptops, printers, and boardroom equipment
• Support operating systems, Microsoft 365, and other business applications
• Troubleshoot and resolve technical issues independently, escalating when required
• Manage and respond to service requests via phone, email, walk-ins, and ServiceNow
• Install, configure, and maintain hardware, operating systems, and software applications
• Troubleshoot network connectivity and related issues
• Administer user accounts and support a client-server environment
• Identify recurring issues and implement long-term solutions to improve stability
• Ensure timely resolution of tickets while maintaining strong customer service standards

Required Experience & Qualifications

• 2+ years of experience in a Help Desk or Desktop Support role
• Strong knowledge of Microsoft 365 (O365 suite)
• Experience troubleshooting hardware, software, and basic networking issues
• Hands-on experience with device setup, installation, and configuration
• Familiarity with ticketing systems (ServiceNow preferred)
• Strong communication and customer service skills
• Ability to work both independently and collaboratively in a team environment
• Excellent problem-solving and troubleshooting abilities