Manager of Victim Services and Volunteer Programs

Position Title: Manager of Victim Services and Volunteer Programs

Reports to: Executive Director

Program/Department: Victim Services, Leadership

Closing date: July 15, 2026

Start date: September 15, 2026

Compensation: Salary - $76,200/year

Full-Time: 35 hours per week, 4 days per week

Hybrid Working: This position is eligible to work remotely with in-office and/or in-person work as required

Union Representation: Excluded

Benefits

• Medical, Dental, Vision and Life & Disability Coverage
• Wellness Program
• Paid Time Off
• Flexible scheduling
• Supportive culture
• Professional Development

We strongly encourage applications from Indigenous, Black, racialized, disabled, Two-Spirit, trans, non-binary, and gender diverse people, as well as others who have been historically excluded from leadership opportunities.

Job Summary The Manager of Victim Services and Volunteer Programs is responsible for the strategic leadership and programmatic oversight of Salal's Victim Services and Volunteer Programs, including Salal's Volunteer Program and Training, Sexual Assault Response Team, 24-hour Crisis and Information Line, Hospital and Clinic Accompaniment Service, Police and Court Accompaniment Program, and Victim Service file work. The Manager supervises and manages the Victim Services team which includes the Victim Services Coordinator, Victim Services Workers, Sexual Assault Response Team workers, Victim Services Medical Support Worker, Relief Victim Services/Hospital Accompaniment Staff, and the Volunteer Coordinator.

The Manager develops, monitors, and evaluates Salal's Victim Services and Volunteer programs to provide strategic direction and vision, and to ensure service excellence and alignment with Salal's mission and values. The Manager fosters and maintains strategic relationships and partnership opportunities to ensure the program's success. As a member of Salal's senior leadership team, the Manager is responsible for promoting and fostering systems change through growing the mission and vision of the organization and ensuring Salal's programs and services meet the organization's core values and fiscal, ethical, and legal responsibilities.

Organizational Status Salal Sexual Violence Support Centre is an intersectional feminist, anti-oppressive, decolonizing non-profit organization who changes society through advocacy, outreach and education. Operating on the unceded Coast Salish Territories, Salal advocates for and provides counselling and victim services support to survivors of all marginalized genders who have experienced violence in intimate relationships, sexual assault, and/or childhood sexual abuse. Committed to being aware of and mitigating the power dynamics informed by intersectional identities, Salal staff are called to enhance connections and collaboration, and to promote an atmosphere of safety in all aspects of their work. Salal staff believe in and model the values of capacity building, connection and relational competence through empathy, compassion, curiosity and assertive communication.

Salal's Victim Services and Volunteer Programs operate a 24-hour Crisis and Information Line and offer systems navigation support to survivors of marginalized genders who have experienced sexual violence. Survivors accessing Victim Services are provided emotional support and safety planning; information on criminal justice system processes and community resources; court and police accompaniment, orientation, information and advocacy; assistance and advocacy with related applications, statements and forms; referrals to appropriate community resources and Victim Services Programs as required by the Victim Services Protocol and based on the particular circumstances and needs of the survivor; hospital and clinic accompaniment and medical advocacy; and crisis response and intervention as needed.

Works Performed Strategic

• Uses a relational leadership approach to build and contribute to a healthy, collaborative, agile and accountable team environment and workplace culture grounded in intersectional feminist, anti-oppressive, and decolonizing practices.
• Develops Salal's Victim Services and Volunteer Program strategy and program, ensuring alignment with the organization's mission, principles and values.
• Collaborates with the Leadership team to develop existing services and seek opportunities for program expansion aligned with Salal's strategic plan, mission, vision, values, and operational objectives and priorities.
• Identifies and cultivates strategic relationships and partnerships to further the objective and mission of Salal's Victim Services and Volunteer Programs.
• Evaluates and implements recommendations for programmatic improvements to better address the needs of the people Salal serves.
• Works closely with the members of the Leadership Team to execute organization-level decision making. Participates in the development and implementation of agency wide initiatives, budget, policies and procedures.
• Collaborates and coordinates with the Executive Director and Manager of Counselling and Clinical Supervision, and other related colleagues and agencies, to ensure seamless wraparound services for survivors.
• Shares responsibility with the Leadership team to be available as Manager on-call after hours to respond to issues with the building, technology, or equipment, and to debrief or provide on-site support to staff and volunteers as needed.
• Is an ambassador for, and defender of, Salal's mission, vision, and values in the anti-violence sector and other public forums. When required, participates in public speaking, provides in-service training, attends conferences and symposiums.
• Participates on a minimum of one Salal committee.

Program Management and Oversight

• Oversees and is responsible for the operation, development, management, evaluation and quality assurance of Salal's Victim Services and Volunteer Programs. Ensures smooth daily operation, outstanding service delivery, and alignment with Salal's mission, vision and values, funder requirements and best practices.
• Identifies project opportunities and oversees the launch of new initiatives.
• Conducts annual program reviews and implements quality improvement processes, using program data, service user feedback, community feedback, and emerging trends to inform decision-making and service development.
• Develops and grows the Victim Services staff and Volunteer teams through internal trainings, coaching, mentorship, supervision, team meetings and external professional development.
• Works collaboratively to facilitate Victim Services team meetings, frontline team meetings, internal training, and opportunities for furthering the feminist practice of Victim Services and Volunteer Programs team members.
• Oversees and ensures that systems are in place to maintain client records with accuracy, completeness and compliance with legal regulations including PIPA, anti-violence sector best practices, and ethical standards.
• Completes internal statistics and prepares program reports for the Board, Annual General Meeting, and other publications and documents as required.

Victim Services

• Acts as a central resource to Salal staff regarding the criminal justice system, victim service programs, legal resources and information, and legal options/dilemmas.
• Facilitates and coordinates safety planning including liaising with justice system personnel, Victim Safety Unit, and/or local community partners.
• Oversees hospital and clinic accompaniment and services provided by the program, maintaining contact and supporting staff after office hours, and liaising with the Manager of Social Change and BC Women's Sexual Assault Service staff as required.
• Develops systems to coordinate scheduling of regular and relief staff to ensure full shift coverage of Salal's Information and Crisis Line, Salal Connect, and Hospital and Clinic Sexual Assault Service Accompaniment, and to ensure practical supports, advocacy, information and initial intake for Salal services and other related services are available and accessible to survivors reaching out to Salal.
• Provides practical and support services to survivors, maintaining a minimal case load of direct service provision to survivors and/or witnesses.
• Supports staff in navigating complex situations with care, integrity, and sound judgement; conducts triaging and assumes oversight of complex cases, when required.
• Participates in regular clinical consultation meetings.

Volunteer Program Duties

• Evaluates and advances Salal's Volunteer Program reputation and work in community.
• Offers strategic guidance to the Volunteer Coordinator regarding the vision for modernization and growth of the Volunteer Program; oversees and supports the work of the Volunteer Program Coordinator.
• Reviews and works collaboratively with the Volunteer Coordinator to ensure volunteer recruitment and training align with Salal's mission and vision, and an intersectional feminist, anti-oppressive, decolonizing analysis.
• Evaluates the Volunteer Training, workshop content and learning outcomes on an annual basis with the Volunteer Coordinator.
• Ensures the Volunteer Training runs smoothly and efficiently.
• Ensures the safety for survivors accessing Salal's services by ensuring volunteers are being supported, coached and evaluated consistently by the Volunteer Coordinator.
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Ul

• Medical, Dental, Vision and Life & Disability Coverage
• Wellness Program
• Paid Time Off
• Flexible scheduling
• Supportive culture
• Professional Development

Li

Uses a relational leadership approach to build and contribute to a healthy, collaborative, agile and accountable team environment and workplace culture grounded in intersectional feminist, anti-oppressive, and decolonizing practices.

Work Hours

Full Time