Customer Experience Associate - Nelson, BC (18.75 hours/week)

Title: Customer Experience Associate - Nelson, BC (18.75 hours/week)

Requisition ID: 250580

Join a purpose driven winning team, committed to results, in an inclusive and high performing culture.

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer Experience Associates are people centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer's journey by:

• Taking a proactive approach to discovering customers' needs and listening to understand what they are asking for
• Processing day to day transactions
• Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing knowledge by introducing clients to mobile banking applications and assisting them in better managing their banking needs

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent service
• Uncover and solve customers' needs
• Explain complicated concepts simply
• Demonstrate success in a target based performance environment and contribute positively to a team oriented work environment
• Show eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self service banking options to customers

What's in it for you?

• The opportunity to join a forward thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities for you and our customers
• A competitive compensation and benefits package

Location: Canada - British Columbia - Nelson

We value the unique skills and experiences each individual brings to the Bank, and we are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please contact us.

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Requisition ID: 250580

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• Taking a proactive approach to discovering customers' needs and listening to understand what they are asking for

• Processing day to day transactions

• Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities

• Being a technology expert and sharing knowledge by introducing clients to mobile banking applications and assisting them in better managing their banking needs

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Is this role right for you? In this role you will:

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Build strong customer relationships and deliver excellent service

Work Hours

Part Time