Relationship Manager

About STARARC

STARARC Global India is part of STARARC Systems, a multinational security systems company delivering integrated security, life safety, and intelligent building solutions across North America and Asia.

Founded on Canadian security principles, STARARC designs, integrates, installs, and professionally monitors advanced security solutions for residential, commercial, industrial, and government environments. We combine technologies from leading global security manufacturers with our engineering expertise to deliver secure, scalable, future-ready security infrastructures.

Our leadership and technical teams bring more than a decade of industry experience and have contributed to over 10,000 security system deployments, supporting projects ranging from luxury residences and commercial developments to enterprise facilities and critical infrastructure.

The Opportunity

At STARARC, relationships are built on trust, expertise, and long-term partnerships.

We are seeking a Relationship Manager to develop strong client relationships, identify business opportunities, and deliver exceptional customer experiences. This role is ideal for an ambitious professional who enjoys working with people, solving business challenges, and contributing to the growth of a rapidly expanding multinational organisation.

Key Responsibilities

• Build and maintain long-term relationships with residential, commercial, industrial, and institutional clients.
• Understand customer requirements and recommend appropriate security and automation solutions.
• Generate new business opportunities through networking, referrals, and client engagement.
• Coordinate with engineering, operations, and installation teams to ensure successful project execution.
• Prepare proposals, quotations, and client presentations.
• Manage contract renewals, service agreements, and customer retention initiatives.
• Monitor customer satisfaction and resolve issues professionally.
• Identify opportunities for system upgrades, maintenance contracts, and additional services.
• Maintain accurate CRM records and sales activities.
• Represent STARARC with professionalism during meetings, presentations, exhibitions, and site visits.

What We're Looking For

• Bachelor's degree in Business, Marketing, Engineering, or a related discipline.
• 2–5 years of experience in relationship management, account management, sales, or business development.
• Excellent communication and presentation skills.
• Strong negotiation and relationship-building abilities.
• Self-motivated with a customer-first mindset.
• Ability to manage multiple client accounts simultaneously.
• Experience in security systems, CCTV, access control, smart automation, technology, construction, or related industries is preferred.
• Proficiency with CRM software and Microsoft Office.

Why Join STARARC?

Joining STARARC means becoming part of a company committed to innovation, engineering excellence, and professional integrity.

We offer opportunities to work on high-impact projects, collaborate with experienced professionals, and contribute to the growth of a multinational organisation serving clients across North America and Asia.

If you are passionate about building meaningful client relationships and delivering exceptional service, we invite you to grow your career with STARARC.

Our Values

• Integrity
• Innovation
• Professional Excellence
• Customer Commitment
• Accountability
• Continuous Improvement

Security, Reimagined.

One more recommendation

Since you're building STARARC as a premium multinational brand, don't use the title "Relationship Manager" for every sales role. Consider titles that align with global enterprise companies:

• Client Relationship Manager
• Business Relationship Manager
• Enterprise Relationship Manager (for B2B)
• Strategic Account Manager
• Client Success Manager (for post-sales)
• Business Development Manager (for new client acquisition)