Customer Support Retention Specialist Role

Join Clio as a Customer Support Retention Specialist in Burnaby, Calgary, or Toronto, where you'll focus on retaining customers through effective solutions and support. This pivotal role involves addressing cancellations to maximize customer satisfaction. In this role, you will engage with customers to understand their needs and work collaboratively with various teams to address their concerns. Your analytical skills will enable you to track feedback and suggest improvements, playing a crucial part in Clio's customer retention strategy. Your ability to communicate complex ideas simply will ensure customers feel valued and heard. Key Responsibilities: • Handle cancellation requests and propose retention strategies • Act as a liaison for internal teams regarding churn • Resolve customer concerns with cross-functional collaboration • Track and analyze customer feedback for internal usage • Execute tasks using Clio's tech stack, including Salesforce Requirements: • Minimum of 2 years in a customer service or retention setting • Ability to summarize and solve customer issues • Stellar communication skills - written and verbal • Interest in legal tech and AI • Motivated individual with a positive outlook Contribute to Clio's vision of empowering legal professionals while enhancing your career in customer support.

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Work Hours

Full Time