Canada PSAV

Focused on providing outstanding support to all stages of an event, this role is responsible for the the set-up of equipment, facilitation of audio and visual technical equipment for the event, and the strike of the equipment. In addition this role will be responsible for various shop and equipment maintenance responsibilities. This role is focused on providing outstanding support to the event at all stages of the process. Key Job Responsibilities Customer Service - Provide an outstanding customer experience when in liaison with client and/or venue staff - Shows up in a professional way, in appearance, communication and execution - Provide excellent customer-service and strive to exceed the expectations and needs of internal and external stakeholders, by maintaining positive relationships with clients through clear and consistent communication - Develop and maintain good internal/external client relationships with vendors while ensuring confidentiality - Remain current...

Assist in managing floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Manager or Operations Director Key Job Responsibilities Operations Management Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel Provides direct supervision of team members including scheduling and time keeping. Ensures that billing is reviewed and approved by clients and advises the Director and/or Sales Manager of any potential challenges. Ensures that daily equipment sheets are updated and properly completed. Manages inventory control procedures to maintain proper inventory levels while also maintaining safety,...

Position Overview Manage the event crew, operational elements, and & client's expectations while on show site. Ensure successful and profitable execution of projects from signed sales proposal to final invoicing. Assist the sales team in determining event technical requirements and communicate with all parties involved to collect and disseminate information required for execution. Analyze equipment and labor requirements, coordinate the fulfillment of these requirements, and communicate execution plan. Key Job Responsibilities Event and Labor Management Schedule and supervise on-site crew including full-time and part-time employees. Negotiate rates for outside labor. Prepare and implement technical production schedules as necessary to coordinate all crew, vendors and deliveries. Supervise and coordinate any required purchase orders, travel requirements, or per diem requests for assigned crewmembers. Communicate project scope, execution plan, and individual...

Position Overview The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will report to the Area Director, Venues or RVP, Venues. Key Job Responsibilities Financial Management and Reporting Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures. Achieve ENCORE's financial goals for the location(s) by effectively managing labor, equipment...

Position Overview Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue. Key Job Responsibilities Operations Management Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel. Provides direct supervision of team members including scheduling and time keeping. Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges. Ensures that daily equipment sheets are updated and properly completed. Manages...

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service Strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship. Technical Ability Understands the technical aspects of the...

Position Overview The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will report to the Area Director, Venues or RVP, Venues. Key Job Responsibilities Financial Management and Reporting Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures. Achieve ENCORE's financial goals for the location(s) by effectively managing labor, equipment...

Position Overview A Event Audio Visual Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service Strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship. Technical Ability...

Position Overview Ensure the efficient and effective execution of events through the supervision of personnel, management of equipment, and attention to customer service. Key Job Responsibilities Responsible for planning and organizing all logistics for events with operators with a focus on controlling direct labor costs. Review all work orders to ensure completeness with respect to equipment and manpower needs and follow up with Account Executives when changes are required. Assist Account Executives with quotes and work orders as required Responsible for planning and adding the appropriate cabling, accessories and back-up equipment onto the work-orders. Follow-up with Account Executives to ensure that all work-orders are accompanied by both a Show Resume and Floor Plan. Confirm operational details with facility representatives and/or client such as room availabilities, load-in times, set-up times, dismantle times, etc. Coordinate timelines with other event...

Position Overview The MediaLab Creative Producer applies insights to create meaningful and immersive event experiences, with responsibility for conceptual development through final design and execution - integrating theatrical sets, audio and video materials and content for meetings, special events, conferences and expositions. This role would support the opportunity engagement process from proposal to presentation to development of program to execution, identifying creative solutions and leverage technologies to create experiences that will set our brand and program delivery apart in the marketplace. This position is responsible for driving creative revenue growth in-market through partnering and coaching Encore's sales team on creative solution offerings. This role leads cross functional collaboration with account, product, and creative teams and will lead the team to ideate, create, and present unique and inspired experiences. This position has regular interaction with clients,...

Position Overview Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue. Key Job Responsibilities Operations Management Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel. Provides direct supervision of team members including scheduling and time keeping. Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges. Ensures that daily equipment sheets are updated and properly completed. Manages...