URBN

The Service and Selling Manager directs the service, selling, and styling to achieve an engaging and inspiring store environment. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. Customer Experience Service Culture: leads by example in providing extraordinary service where all customers feel welcome, heard and valued; empowers the team to drive sales and metrics by utilizing key performance indicators to set team and zoning goals Omni-Channel Service: teaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell, and clientele In-Store Styling: provides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and styling experience Community Connection: supports the Store Brand Leader in curating events and experiences that are reflective of the...

The Supervisor supports service, selling, and business operations to achieve an engaging and inspiring store environment. This includes fostering community amongst the team through continued education on brand and store initiatives. This role is a full-time key holding position. Customer Experience Brand Ambassador: acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of the SPARKED program Customer Experience: leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued Community Engagement: supports the store leadership team and stylists to promote unique customer events that drive brand engagement and deep connections with the local community Leadership +Team Management Customer Experience Management: actively participates leading the salesfloor and driving engagement in each zone through...