URBN
Vancouver, British Columbia, Canada
The Service and Selling Manager directs the service, selling, and styling to achieve an engaging and inspiring store environment. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. Customer Experience Service Culture: leads by example in providing extraordinary service where all customers feel welcome, heard and valued; empowers the team to drive sales and metrics by utilizing key performance indicators to set team and zoning goals Omni-Channel Service: teaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell, and clientele In-Store Styling: provides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and styling experience Community Connection: supports the Store Brand Leader in curating events and experiences that are reflective of the...