Wipro Technologies

Role Purpose The purpose of this role is to design, test and maintain softwareprograms for operating systems or applications which needs to bedeployed at a client end and ensure its meet 100% quality assuranceparameters Do Instrumental in understanding the requirements and design ofthe product/ software Develop software solutions by studying information needs,studying systems flow, data usage and work processesInvestigating problem areas followed by the software developmentlife cycleFacilitate root cause analysis of the system issues and problemstatementIdentify ideas to improve system performance and impactavailabilityAnalyze client requirements and convert requirements to feasibledesignCollaborate with functional teams or systems analysts who carryout the detailed investigation into software requirementsConferring with project managers to obtain information onsoftware capabilities Perform coding and ensure optimal software/ moduledevelopment Determine operational...

Role Purpose The purpose of the role is to support process delivery byensuring daily performance of the Production Specialists, resolvetechnical escalations and develop technical capability within theProduction Specialists. Do Oversee and support process by reviewing daily transactionson performance parameters Review performance dashboard and the scores for the teamSupport the team in improving performance parameters byproviding technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutionsEnsure standard processes and procedures are followed to resolveall client queriesResolve client queries as per the SLA's defined in thecontract Develop understanding of process/ product for the team membersto facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends toprevent future problemsIdentify red flags and escalate...