• Surrey, British Columbia, Canada
Jul 31, 2022
Crossfuze Victoria, British Columbia, Canada
The ServiceNow Principal Technical Consultant (PTC) is the functional and technical expert of a customer engagement team, consulting with customers and configuring the ServiceNow platform based on configuration best practices, all with the goal of accelerating and driving customer business outcomes. They will be a technical lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes. Position Responsibilities: Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Advise customers in their efforts to take advantage of the ServiceNow platform in their efforts to improve their business processes Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution Draft technically focused user stories, their acceptance...