Wajax

The Opportunity Accountable/responsible for providing an elevated level of customer service in support of the business of service and parts sales to the market and expediting internal parts service requests while maximizing productivity and proficiency to meet targets The Role Responsible for day-to-day processing of parts orders for internal and external customers, including entering, ordering and expediting purchase orders Support service technicians in researching, sourcing, expediting, and delivering parts requests to work area Works with customers in person, via telephone, or electronically in a timely and courteous manner; delivers strong service and salesmanship on the phone order desk and front counter parts sales Produces accurate, timely and efficient estimates and documentation for all parts transactions Covers and/or assists warehouse person in tracking or shipping products to both local and out-of-town customers and inter-branch locations Initiates...

The Opportunity Obtaining and up-selling parts and service orders, creating customer satisfaction and adding value to the customer's buying experience. Provide consistently elevated levels of customer service to customers and accounts, reaching business targets through excellent telephone sales and communication skills. The Role • Develop and maintain confidential client information utilizing Wajax's CRM software. • Manages Customer Satisfaction with all existing customers by delivering the utmost in customer service. • Generate new and repeat sales by providing product and pricing information in a timely manner. • Determine customer requirements and expectations to recommend specific products and solutions. • Recommend alternative products based on cost, availability, or specifications. • Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items. • Prepare customer presentations, tenders, RFQs and Project...

The Opportunity The Resident Mechanic candidate will be expected to grow the business including visiting potential new customers as well as existing customers. Responsible for providing quality workmanship, consistent service, and technical knowledge to customers in Material handling, Construction and Forestry business. Perform all tasks related to the testing, diagnosing, repair, maintenance, and reconditioning of heavy equipment including transmissions, engines (gasoline and diesel). Most repairs will be performed at the customers site in the field. The Role Inspect and diagnose components and equipment for servicing needs. Communicate with equipment owners for authorization of servicing and repairs as required. Service and repair equipment in the shop and in the field for the customer. Communicate and coordinate parts orders and returns Recondition and remanufacture components as required for equipment, engine and hydraulic repairs. Establish and maintain...

The Opportunity Responsible for providing quality workmanship, consistent service, and technical knowledge to the customers. Performs all tasks related to the testing, diagnosing, repair, maintenance, and reconditioning of heavy equipment, transmissions, engines (gasoline and diesel), and engine components typically on-site at customer or roadside assistance. We are seeking experienced Heavy-Duty Technicians who have their Journeyman designation. The Role Inspect and diagnose components and equipment for servicing needs. Communicate with equipment owners for authorization of servicing and repairs as required. Service and repair equipment in the shop and on-site for the customer. Recondition and remanufacture components as required for equipment, engine and hydraulic repairs. Establish and maintain strong working relationships with customers. Communicate equipment servicing needs as required with Branch Supervisor/Manager. Communicate work performed and...

The Opportunity Responsible for providing quality workmanship, consistent service, and technical knowledge to the customers. Performs all tasks related to the testing, diagnosing, repair, maintenance, and reconditioning of heavy equipment, transmissions, engines (gasoline and diesel), and engine components in the shop. The Role Inspect and diagnose components and equipment for servicing needs. Communicate with equipment owners for authorization of servicing and repairs as required. Service and repair equipment in the shop and on-site for the customer. Recondition and remanufacture components as required for equipment, engine and hydraulic repairs. Establish and maintain strong working relationships with customers. Communicate equipment servicing needs as required with Branch Supervisor/Manager. Communicate work performed and complete service paperwork. Update and maintain service records Fill out warranty information Complete work orders Participate in...