Trimble Inc.

Our Company Trimble Transportation optimizes the movement of freight by providing shippers and carriers with in-cab and office software to run their businesses more efficiently. As the leading provider of Transportation, fleet and asset management software and commercial routing and mapping solutions, we are devoted to propelling companies in the trucking industry towards increased efficiency, lower costs, and optimized operations. Trimble Transportation's Enterprise division markets and develops transportation supply chain planning, procurement, and execution software solutions delivered as multiple point products and cloud-enabled solutions at various stages of maturity. Position Overview The ideal candidate will have 3 to 5 years of experience implementing enterprise application software with external clients and strong project management skills. This role is responsible for analyzing customer's as-is fleet maintenance operations, identifying opportunities to improve...

Your Title: Technical Support Analyst Job Location : Langley, BC - Hybrid Flex or Remote Work Hours: Must be able to work on Pacific Time Zone, 8 AM-4:30 PM or 8:30 AM-5 PM Our Department: Technical Support What You Will Do The Technical Support Analyst is responsible for in-depth troubleshooting and research with Trimble Transportation product and TMS solutions for our customers while supporting internal teams. This includes providing an outstanding customer experience via phone, email, chat, and web based applications through handling customer issues related to supporting, upgrading, and usage of Trimble Transportation products and solutions. The qualified candidate will have technical aptitude for troubleshooting complex systems across multiple operating systems, hardware platforms, and integrated enterprise systems. 30% Identify, troubleshoot, document, resolve, and escalate hardware and software issues via CRM 20% Communicating with customers via...