Urban Barn Ltd.

  • Vancouver, British Columbia, Canada
Jan 26, 2023
Urban Barn Ltd. Delta, British Columbia, Canada
Urban Barn is looking for a Customer Care Manager to work out of our Warehouse Office located on Annacis Island in Delta, BC , on a Hybrid-Remote basis (60% in office, 40% work-from-home). This position is responsible for motivating, coaching, and leading the Customer Care team members; emphasizing customer service excellence, and establishing standards for providing quality customer service to protect and grow client loyalty. The Customer Care Manager is to meet or exceed key performance indicators and identify deficiencies and implement solutions in areas related to Customer Care and Logistics support. What You Will Do Provides leadership and direction to the Customer Care team to ensure an exceptional customer experience and that we are supporting timely resolution to all inquiries and claims through all the various channels of support Provides coaching, direction, and support to the Customer Care Supervisors to help manage the overall day-to-day operational needs of...