SAP Analytics Product Support Associate

  • SAP
  • Vancouver, British Columbia, Canada
  • May 22, 2022

Job Description

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!

LOCATION: Vancouver, BC Canada

PURPOSE AND OBJECTIVES

SAP is ranked as one of the best places to work in BC in 2021 by Canada's Top 100 (https://reviews.canadastop100.com/top-employer-sap). It is the Global Market Leader in Enterprise Application Software, the Top Cloud Vendor and Leading Mobility Vendor, with offices and labs located worldwide. SAP customers include 94% of the world's 500 largest companies and generate 87% of total global commerce. (http://www.sap.com/corporate-en/factsheet)!The SAP community of employees, partners and customers is vast - the SAP Community Network (https://www.sap.com/community.html) has over 2.5 million members and the Americas' SAP Users' Group (http://www.asug.com) has over 3,700 member companies in more than 17 industries. SAP has over 100,000 employees with 84% Employee Engagement Index and 93.7% Employee retention.

The worldwide Product Support team of ~3000 is committed to the success of our customers through outstanding technical support. We are not merely a Call Centre! We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer. We measure our success by customer satisfaction.

EXPECTATIONS AND TASKS

Among other responsibilities, you should expect to do many of the following:

  • Investigates and resolve critical system issues for Enterprise level Fortune 500 companies.
  • Analyzing complex, real world, unique problems; often working in production environments.
  • Delivering solutions to customers to help make their businesses run simpler and better.
  • Meet, work, and talk with colleagues and customers from all around the world!
  • Master SAP software that is being used by industries, governments, and multinational companies around the globe.
  • Participation in After Hours Support & Weekend shifts as scheduled

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • Excellent English communication skills (written and oral)
  • Excellent diagnostic and technical analysis skills
  • Good understanding of Relational Databases (HANA, Oracle, Sybase, DB2, SQL Server, etc.)
  • Good understanding of Linux/Unix & Windows operating systems
  • Good understanding of computer networking
  • Good understanding of standard protocols (HTTP, SMTP, FTP, SAMBA)
  • Good understanding of secure socket layer
  • Good understanding of authentication (Windows AD, LDAP)
  • Computer Science degree/diploma or equivalent industry experience

WORK EXPERIENCE

  • Prior experience providing technical support on Enterprise-level software implementations
  • Prior support or administration experience of enterprise-level software systems and/or databases such as HANA, Oracle, SQL Server, and DB2
  • Prior customer service experience


We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 342567 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid.

Requisition ID: 342567

Posted Date: May 20, 2022

Work Area: Consulting and Professional Services

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 - 10%

Location:
Vancouver, British Columbia, CA, V6B 1A9
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