SAP HANA Product Support Associate

  • SAP
  • Vancouver, British Columbia, Canada
  • May 27, 2022

Job Description

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

Position Title: SAP HANA Product Support Associate

Location: Vancouver, BC

Expected start date: July 4, 2022

What you'll do

Among other responsibilities, you should expect to do many of the following:
  • Investigate and resolve critical system issues for enterprise-level Fortune 500 companies.
  • Analyzing complex, real world, unique problems; often working in production environments.
  • Delivering solutions to customers that make their businesses run simpler and better.
  • Meet, work, and talk with colleagues and customers from all around the world!
  • Master SAP software that is being used by industries, governments, and multinational companies around the globe.
  • Participation in After Hours Support & Weekend shifts as scheduled


Be part of a small, tight-knit team of professionals:
  • Working collaboratively to provide solutions to customers.
  • Learn new skills and technologies that will open paths to many new possible careers.
  • Be a social media guru and create Knowledge Bases, blogs, wikis, and videos, for colleagues and customers.
  • Innovate and create new tools that will help SAP run simple. Anything you can think of to make the business run better will get SAP support.
  • Join the global SAP Family and become an ambassador for the Support Organization.


What you bring:

  • Support or administration experience of databases such as HANA, Oracle, SQL Server, and DB2
  • Support or administration experience with Linux, Solaris, HP-UX, and AIX
  • Experience with SAP ERP Systems
  • Knowledge of SQL Programming and Data Warehousing principles
  • Prior customer service or customer support experience
  • Excellent English communication skills (written and oral)
  • Excellent diagnostic and technical analysis skills
  • Good understanding of SQL language, Linux/Unix operating systems, and Relational Databases (HANA, Oracle, Sybase, DB2, SQL Server, etc.)
  • Computer Science degree/diploma or equivalent industry experience


Meet your team

The worldwide Product Support team of ~3000 is committed to the success of our customers through outstanding technical support. We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer. We measure our success by customer satisfaction.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 342599 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Graduate Employment Type: Regular Full Time Additional Locations: #LI-Hybrid

Requisition ID: 342599

Posted Date: May 26, 2022

Work Area: Consulting and Professional Services

Career Status: Graduate

Employment Type: Regular Full Time

Expected Travel: 0 - 10%

Location:
Vancouver, British Columbia, CA, V6B 1A9
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