Service Desk Analyst

  • Canfor
  • Prince George, British Columbia, Canada
  • May 30, 2022

Job Description

Posting ID: 22839Position Type: Temporary City: Prince George, BC, Canada Location: CAC - Canfor (BC14)

Canfor is always on the lookout for great talent! In the months ahead we'll be looking to fill future vacant positions with our IT team at the Canfor Administration Centre in Prince George, starting in May. Our team will be looking to fill 1-3 temporary positions in the Summer of 2022 to join as a Service Desk Analyst. The contract(s) will be 12-months with the potential to develop into a permanent opportunity. If the description below speaks to you and you're looking for a role this summer, apply today and we'll be in touch in the coming months.

You are an analytical problem solver who presents information clearly through spoken and written word. You make sound decisions, always have the customer in mind and deal with ambiguous situations in a sensible and calm manner. You are practical by nature and know that the best way to understand a complex problem is to devour it one byte at a time.

This is a key role in handling day-to-day IT service requests and other IT-related issues. You will assist with the daily management of the IT Support queue and ensure tickets are assigned and resolved to achieve exceptional service levels. With your strong technical chops and emotional aptitude, you resolve challenges in a friendly and helpful manner.

You enjoy interacting with people and take pride in educating users on the use of hardware and software. Along with providing exceptional service, you'll be performing user administration duties such as new user creation and account unlocking. You won't be responsible for preventing accidents, but will certainly be helping to stop things from "crashing"

Preferably, you have a degree, diploma, or certificate in Information Technology, Computer Science, Engineering, or equivalent, related experience. You are proficient with PC hardware, software, and basic networking, specifically with Microsoft technologies. Experience with IT Service Management (ITSM/ITIL) and related ticketing systems will really "Ctrl-B" your application.

If you have outstanding communication skills, and can work in a team-oriented, collaborative environment, click that "apply" button today!

At Canfor, diversity means understanding, recognizing and valuing the differences that make each person unique. We see inclusion and diversity as an essential part of our productivity, creativity, innovation and competitive advantage. We strive for a fair and equitable recruitment process, where hiring decisions are based on the individual qualifications and experience of each applicant.

We are not your run of the mill forest products company, join us and find out why. #canfortalent

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Prince George, BC

Known as BC's Northern Capital, Prince George is city that offers big city comfort and convenience, but small town serenity and sensibilities. As the largest city in northern BC, Prince George is a hub of industry, offering numerous employment opportunities and is home to the University of Northern British Columbia. This region's temperate climate creates a lush environment of emerald-green forests and ample opportunities for outdoor activity. For more information, visit