Assistant Operations Manager - Vancouver Production Centre

  • Canada PSAV
  • Vancouver, British Columbia, Canada
  • Jun 03, 2022

Job Description

Position Overview

Ensure the efficient and effective execution of events through the supervision of personnel, management of equipment, and attention to customer service.

Key Job Responsibilities

  • Responsible for planning and organizing all logistics for events with operators with a focus on controlling direct labor costs.
  • Review all work orders to ensure completeness with respect to equipment and manpower needs and follow up with Account Executives when changes are required.
  • Assist Account Executives with quotes and work orders as required
  • Responsible for planning and adding the appropriate cabling, accessories and back-up equipment onto the work-orders.
  • Follow-up with Account Executives to ensure that all work-orders are accompanied by both a Show Resume and Floor Plan.
  • Confirm operational details with facility representatives and/or client such as room availabilities, load-in times, set-up times, dismantle times, etc.
  • Coordinate timelines with other event suppliers.
  • Order power drops as required.
  • Plan and arrange for special transport for large events.
  • Organize and conduct tie-down meetings for assigned events as required
  • Ensure that all paperwork is remitted to the scheduled technical teams for execution including operational documents such as blank Post Meeting Reports, Change Order/Equipment Release Form, etc
  • Conduct event evaluations of events, report them as per policy and procedure and conduct post-event audits when required
  • Prepare works orders on a daily basis for closing per established policy and procedure, and assist the Account Executives with the job costing as required.
  • Ensure to include completed Post Meeting Reports with all paperwork for closing. If the Post Meeting Report is not completed, appropriate follow-up with the AV Technicians is required and documented. Responsible to follow up on comments per internal policy and procedure as required.
  • Direct supervision of AV Technicians as assigned
  • Assist in the planning, organizing and execution of cycle counts and annual inventory counts per established procedures.
  • Ensure timely reporting on aspects of operations in accordance with established procedure.
  • Assist with the promotion of company core values.
  • Assist with Performance Appraisals as assigned.
  • Participate in the Recruitment/Selection/Hiring practices in accordance with established policies and procedures.
  • Conduct employee training in accordance with established training strategies and plans.
  • Assist with preparation and execution of staff / operations meetings.
  • Participate in the weekly Operations meetings.
  • Assist with the preparation of the Capex budget.
  • Participate in the Duty Manager rotation schedule.
  • Accept and execute all additional related duties assigned by the Operations Manager.


Job Qualifications

  • Be committed to the Encore service philosophy
  • Good oral and written communication skills
  • Strong interpersonal and organizational skills
  • Knowledge of Encore equipment and services
  • Computer literacy
  • Post-secondary education
  • Supervisory experience
  • Willingness to work flexible hours
  • Possess a valid driver's license


Competencies (by Core Values)

  • Communication
  • Exceeding Customer Expectations
  • People Development
  • Building Teamwork
  • Building Organizational Commitment
  • Concern for Quality