Position OverviewEnsure the efficient and effective execution of events through the supervision of personnel, management of equipment, and attention to customer service.
Key Job Responsibilities - Responsible for planning and organizing all logistics for events with operators with a focus on controlling direct labor costs.
- Review all work orders to ensure completeness with respect to equipment and manpower needs and follow up with Account Executives when changes are required.
- Assist Account Executives with quotes and work orders as required
- Responsible for planning and adding the appropriate cabling, accessories and back-up equipment onto the work-orders.
- Follow-up with Account Executives to ensure that all work-orders are accompanied by both a Show Resume and Floor Plan.
- Confirm operational details with facility representatives and/or client such as room availabilities, load-in times, set-up times, dismantle times, etc.
- Coordinate timelines with other event suppliers.
- Order power drops as required.
- Plan and arrange for special transport for large events.
- Organize and conduct tie-down meetings for assigned events as required
- Ensure that all paperwork is remitted to the scheduled technical teams for execution including operational documents such as blank Post Meeting Reports, Change Order/Equipment Release Form, etc
- Conduct event evaluations of events, report them as per policy and procedure and conduct post-event audits when required
- Prepare works orders on a daily basis for closing per established policy and procedure, and assist the Account Executives with the job costing as required.
- Ensure to include completed Post Meeting Reports with all paperwork for closing. If the Post Meeting Report is not completed, appropriate follow-up with the AV Technicians is required and documented. Responsible to follow up on comments per internal policy and procedure as required.
- Direct supervision of AV Technicians as assigned
- Assist in the planning, organizing and execution of cycle counts and annual inventory counts per established procedures.
- Ensure timely reporting on aspects of operations in accordance with established procedure.
- Assist with the promotion of company core values.
- Assist with Performance Appraisals as assigned.
- Participate in the Recruitment/Selection/Hiring practices in accordance with established policies and procedures.
- Conduct employee training in accordance with established training strategies and plans.
- Assist with preparation and execution of staff / operations meetings.
- Participate in the weekly Operations meetings.
- Assist with the preparation of the Capex budget.
- Participate in the Duty Manager rotation schedule.
- Accept and execute all additional related duties assigned by the Operations Manager.
Job Qualifications- Be committed to the Encore service philosophy
- Good oral and written communication skills
- Strong interpersonal and organizational skills
- Knowledge of Encore equipment and services
- Computer literacy
- Post-secondary education
- Supervisory experience
- Willingness to work flexible hours
- Possess a valid driver's license
Competencies (by Core Values)- Communication
- Exceeding Customer Expectations
- People Development
- Building Teamwork
- Building Organizational Commitment
- Concern for Quality