General Manager (Operations)

  • Mitek
  • Surrey, British Columbia, Canada
  • Jun 04, 2022

Job Description

Job Description

MiTek® is a global provider of building solutions for the residential and commercial construction industries. Utilizing software, services, engineered products, and automated manufacturing equipment, MiTek partners with clients to accelerate their genius and deliver breakthroughs in building. With a rich 60-year history and a network of 6,500 team members worldwide, MiTek pairs local expertise with global capabilities. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation. Learn more at www.mii.com .

Summary

Job Responsibilities & Requirements

About MiTek

MiTek is a global provider of building solutions for the residential and commercial construction industries. Utilizing software, services, engineered products, and automated manufacturing equipment, MiTek partners with clients to accelerate their genius and deliver breakthroughs in building. With a rich 60-year history and a network of 6,500 team members worldwide, MiTek pairs local expertise with global capabilities. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation.

This position will require relocation to Ho Chi Minh, Vietnam and will come with Relocation and expat remuneration benefits.

The Role

The General Manager (Operations) ("GM") is a senior executive role within MiTek Vietnam which involves overseeing the full production of work from our staff to our customers. Critically, the GM is the conduit between the customer and the GM's team maintaining strong commercial relationships with all customers globally Reporting to the COO, the GM must ensure a smooth efficient service that meets the expectations and needs of our customers and continues to grow & develop our staff. Due to continued growth and expansion of customers and their staffing in Vietnam, MiTek Vietnam is recruiting for an additional three GMs in addition to the existing five current positions. The GM (Operations) is a very broad role and specific responsibilities vary between the divisions, the customers, geographic markets, and teams.

Skills

You must possess a diverse range of essential skills:
  • Strong leadership, including effective time management, prioritizing and delegation
  • Appropriate conflict management, and the ability to lead, coach, support and motivate your team
  • Attention to detail and a personal drive for data and actionable metrics
  • Effective decision-making and the ability to promote and improve best practice
  • Excellent communication and customer service
  • Solid interpersonal and emotional intelligence skills


Experience
  • 10 years of experience within the construction or related industry with an in-depth knowledge of global building practices and operations
  • Excellent understanding of the operations and capability of construction software relevant to GM's specific division
  • Demonstrated exemplary customer service is critical and would include relevant evidential skills including patience, attentiveness, communication, product knowledge, positive language, and time management