Dispatcher (CDN)

  • Service Corporation International
  • Abbotsford, British Columbia, Canada
  • Jun 06, 2022

Job Description

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

JOB RESPONSIBILITIES

Dispatching/Paperwork
  • Provides consistent support by dispatching resources to meet the needs of client families
  • Receives first call information and initiates the resources required for dispatch
  • Processes removal paperwork
  • Assists with recording keeping of embalming documentation as required
  • Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:
  • Removals
  • Visitations
  • Transfers of casketed decedent and/or remains to final dispositions
  • Decedent memorial services

Scheduling
  • Schedules activities for both the internal staff as well as market locations
  • Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:
  • Removals
  • Visitations
  • Transfers of casketed decedent and/or remains to final dispositions
  • Decedent memorial services
  • Maintains in-house scheduling of location resources
  • Schedules sufficient resources to meet market commitments

Customer Service
  • Demonstrates a commitment to internal and external customer service while serving the Company's families exceptionally well
  • Builds and maintains strong relationships by promoting a team atmosphere
  • Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding
  • Leads by example while staying engaged and supportive of company initiatives

Manage Inventory (Location specific)
  • Takes and places orders for necessary supplies
  • Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required
  • Order additional general supplies at the direction of the location management.
  • Performs other duties as directed by management

MINIMUM REQUIREMENTS

Education
  • High school diploma or GED equivalent

Licenses
  • Current valid driver's license may be required

Experience
  • Minimum of six (6) months scheduling or logistics experience

Knowledge, Skills and Abilities
  • Knowledge of the company's service promise, services, capabilities, policies procedures and practices to effectively manage various location needs
  • Ability to resolve issues in accordance with company goals and objectives
  • Excellent communication skills and interpersonal skills
  • Ability to prioritize and organize effectively with a keen sense to detail
  • Ability to work in a fast paced, high pressure environment
  • Ability to multi-task using multiple software programs simultaneously
  • Ability to communicate with associates, customers, supplies in person or by phone
  • Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn
  • Good driving record

Postal Code: V2T 2X5

Category (Portal Searching): Operations

Job Location: CA-BC - Abbotsford