Manager, Technical Implementation

  • Change Healthcare Canada Company
  • Richmond, British Columbia, Canada
  • Jun 11, 2022

Job Description


Manager, Technical Implementation

Overview of Position

The Manager leads a technical team to provide exceptional implementation services to Change Health Care customers. Responsible for overseeing team projects and ensuring a high level of customer satisfaction and employee satisfaction. Works directly with customers and cross-functional teams to support, scope, and price data management-related services for on-prem and cloud solutions.

What will be my duties and responsibilities in this job?

  • Oversee and support the assigned team to consistently deliver high-quality services on time and within budget
  • Act as first-level contact for customer escalations and provide on-site escalation management for complex installations or high-profile customers as required
  • Provide backup/coverage for customer conference calls, project issues, configuration, obstacles, scheduling, planning, and deliverables
  • Deliver prompt, professional solutions for customer inquiries
  • Conduct performance reviews
  • Develop new services solutions to solve customers' challenges as required
  • Liaise with Product Development for the latest product information
  • Assist with the creation of new policies and ensure adherence to guidelines
  • Provide guidance and insight to upper management and procure buy-in
  • Validate processes and tools to comply with CHC's standards and requirements
  • Take part in pricing reviews and works with the internal cross-functional teams to create the solution and assist with RFPs and pre-sale calls.
  • Develop best practices, processes, and standards for effectively carrying out services activities
  • Perform sundry duties as assigned

What are the requirements needed for this position?

  • Bachelor's degree in computer science or college/computer technology diploma
  • 5+ years of management
  • Advanced knowledge of PACS, health care technology
  • Strong planning skills and ability to lead in a matrixed environment
  • Advanced troubleshooting and multi-tasking skills

What other skills/experience would be helpful to have?

  • IT or Engineering management experience
  • Broad knowledge of the field with proven leadership skills
  • 8+ years of resolving issues and contributes to unit/area development

How much should I expect to travel?

Minimal travel less than 5%, internal and customer travel

Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Some of our positions require employees to be onsite at a Change Healthcare facility or a Client site, including Medical Facilities. Depending on the site's health and safety guidelines, you may be required to have medical screenings or vaccinations to meet site requirements, which may include Covid-19 vaccination and/or testing. Further details and requirements will be confirmed during the interview process.