IT Technician

  • Open Ocean Robotics
  • Victoria, British Columbia, Canada
  • Jun 12, 2022

Job Description

Operating on oceans around the world from Victoria BC, Open Ocean Robotics is a rapidly growing startup transforming how we understand our oceans through better data. We are leaders in solar-powered autonomous boats, also called uncrewed surface vehicles (USVs), that voyage inhospitable ocean environments.

Combined with advanced sensors and data analytics, and producing no greenhouse gasses or risk of oil spills, we offer a safer, more effective and affordable way of gaining ocean insights. We are transforming how we study, protect and utilize our oceans, and helping to build an ocean IoT.

We're on a quest to find an IT Technician to support our staff and continue to evolve our IT environment.

We're driven by a pioneering spirit to push boundaries and make the seemingly impossible possible. Together, we can achieve that goal, growing our team of highly skilled people and offering you the opportunity to tackle big challenges with solutions that make a difference.

Role
  • Install and maintain PC hardware and software and communication systems as required: install and maintain, resolve queries from End Users, troubleshoot and resolve hardware and software issues, train and support End Users in the use of software and hardware
  • Establish and maintain complete inventory of all IT systems & equipment
  • Assist with the specifications and requisitions to order and supply of IT equipment
  • Assist with IT related projects as required
  • Assist with the maintenance of anti-virus and anti-malware software to ensure Cyber security; enforce cyber security access, firewalls, etc, access authorization
  • Support the implementation of business systems including training and dealing with End User issues.
  • Provide User support (help desk, tickets) and primary technical support contact for all staff
  • Managing End User accounts (onboarding, offboarding, access/permissions)
  • Network support (troubleshoot, install switches, VPN, Wi-Fi, firewall)
  • Set up meeting rooms and End Users for an efficient hybrid work environment.
  • Effectively contribute to evolving IT requirements
  • Identify and promote opportunities for innovation
  • Aid in the creation and management of productivity tools.
  • Provide training and advice to users to share tips for optimal use of information technology.


Requirements

  • Graduated from a recognized institution with a relevant diploma, degree and/or IT certification
  • At least 2 years of hands-on experience in an IT Technician Role
  • Previous experience with managing Microsoft 365 Active Directory and Sharepoint / OneDrive
  • Strong verbal and written communication capabilities
  • Strong organizational, planning, and prioritization skills
  • Strong analytical and troubleshooting skills, technical aptitude, attention to detail
  • Be passionate about advancing innovative technologies, making an impact and scaling a startup company.
  • Willingness to learn and tenacity to finish what you have started (can-do attitude)
  • Hands-on problem-solving skills and a high degree of self-direction
  • Relevant Microsoft certification and/or networking certifications
  • It is our expectation that the successful candidate will have 2 or more year's experience in the above areas
  • Flexibility, able to work core work hours as well as extended hours as required to get the job done

Desired
  • Relevant Microsoft certification and/or networking certifications
  • It is our expectation that the successful candidate will have 2 or more years experience in the above areas.

Conditions:

This is a full-time permanent position based in Victoria, BC available for immediate start. Open Ocean Robotics does not sponsor work visas. In this position there will be:
  • Long hours of sitting and/or standing, working with a computer for extended periods of time
  • May install equipment which requires bending, kneeling, crawling, use of ladders and/or lifts, pulling, lifting and significant hand dexterity and occasional lifting up to 35 lbs.


Benefits

Open Ocean Robotics provides competitive compensation, stock options and benefits. The benefits plan includes extended healthcare coverage, prescription drug plan, dental benefits and life insurance. The stock option plan makes you an owner in Open Ocean Robotics, benefiting from the growth that you will help drive.

Application process:

Please submit your resume using our automated applicant tracking system. We thank all applicants for their interest and time. Only applicants invited to interview will be contacted.

Our team is purpose-driven, collaborative and passionate. We are an equal opportunity employer and are committed to a diverse and inclusive workforce.

COVID considerations:

As we continue to strengthen our team, we are closely monitoring COVID-19 to ensure our hiring practices are safe. This includes video interviews and condensed onsite interviews.