About the Opportunity
The Northeastern University College of Professional Studies invites applications from qualified individuals to provide graduate students a personalized academic and career advising experience from the point of admission through graduation and beyond. Each advisor will partner with an assigned caseload of students to facilitate the development of academic and professional development planning that incorporates intentional career planning and exploration, experiential learning, and engagement with networks and communities through an appreciative advising model. While the Academic & Professional Advisor will have primary responsibilities on their assigned campus the incumbent will attend remote meetings and implement projects for specific position responsibilities and needs with Northeastern University, Boston. Academic programs are highly varied and specialized to meet the needs of our diverse student populations.
Northeastern University is committed to equal opportunity, affirmative action, diversity and social justice while building a climate of inclusion on and beyond campus. In research and teaching environments, members of the University community work to cultivate an inclusive environment that denounces discrimination through innovation, collaboration and an awareness of global perspectives on social justice. We welcome individuals of all ages, backgrounds, beliefs, ethnicities, genders, gender identities, gender expressions, national origins, religious affiliations, sexual orientations, socioeconomic background, family education level, ability - and other visible and nonvisible differences.
Experience working with a diverse staff/student population, international students and a demonstrated commitment to achieving and maintaining equitable diversity in educational settings is required.Responsibilities:Academic and Student Support
- Actively manage a caseload of students from point of admission through program completion.
- Monitor student progress through adherence to the established communication and contact plan
Assessment and Data
- Connect with students using multiple modalities and in ways tailored to their preferences for communication
- Engage in effective practices in academic and career advising.
- Advocate for students while enforcing institutional policies and regulations
- Work as a member of the academic advising office to support and provide coverage, as possible and appropriate, for the ongoing operations.
- Communicate regularly with students through various mediums to provide guidance and support in areas related to academics, career, experiential education and through periods of academic difficulty
- Respond to student inquiries from point of contact to resolution; follow up on referrals.
- Process in a timely fashion official paperwork related to students' academic study including changes of major, transfer credit, petitions to amend degree requirements and petitions to graduate
- Liaise between the student and the University community working collegially with other offices and departments to ensure student service functions are performed in an efficient and consistent manner
- Make appropriate referrals to on campus and off campus services as appropriate to student needs
- Track students who become academically inactive; reach out to these students to encourage resumption of studies and reinstatement.
Customized Professional and Career Development
- Maintain up-to-date notes and record keeping of each student meeting including tracking of student academic progress and outcomes using appropriate University systems.
- Assess, collect and report student data as they pertain to student persistence, retention and satisfaction
- Participate in unit or College assessment efforts, including the development of benchmarks for progress
- Maintain consistency and compliance within ADA, FERPA, SEVIS, and other state, federal, University and College of Professional Studies guidelines
- As curriculum experts work with advisees to discern their professional development and career interests related to concentration choices and preliminary co-op and experiential planning.
- Provide support with the development of career tools (ex. resume, cover letter and profile development) and when appropriate create opportunities to discuss interviewing techniques and networking opportunities.
- Provide active referrals to Co-op and Employer Engagement and Career Design colleagues.
- Design and deliver programs to support the unique needs of advisees including workshops, webinars, etc. that enhance and add value to the student experience in areas related to student academic and career success.
- Participate in and contribute to the content and delivery of new student orientation.
- Stay abreast of research and effective practices in academic and student affairs to propose ideas to better serve students
- Participate as an active member of professional associations related to academic advising and career services.
Candidates should hold a master's degree (or equivalent work experience) and have a track record of strong academic and professional performance. Candidates must possess a minimum of 3 to 5 years professional experience, characterized by increasing levels of responsibility, preferably in an academic or student affairs/student services environment or in HR/ corporate recruiting/ or related area; Experience in a service or leadership role such as an academic advisor/counselor/ coach/ human resources/client or customer service professional or similar capacity preferred. The successful candidate will have a passion for educating and supporting students in a higher education environment, demonstrated sensitivity to the needs of students (particularly adult learners, international students, and online learners) and knowledge of professional development and career advising practices. Hold professional certifications in related fields will be considered a plus. Candidates will serve students studying in Vancouver, BC and online, and are sought in both these locations.
The successful candidate will have/be:
- Passion for educating and supporting students
- Knowledge of professional development and career advising practices
- Familiarity with corporate recruiting practices, hiring trends, and employment market channels
- Demonstrated sensitivity to the needs and concerns of a diverse student population
- Experience working with adult learners, international students, and online students
- Student-centered and have a strong sense of responsibility for student success
- Detail- oriented and organized
- Strong prioritization, time management, and follow-through skills
- Excellent interpersonal, writing and presentation skills
- Comfortable using multiple mediums to communicate, esp. in the online environment
- Current and stay abreast of research in the field of academic and student affairs
- Able to work collaboratively and independently in a rapidly changing environment
- Initiative to exercise sharp critical thinking skills and sound judgment to problem solve independently within organization guidelines and policies
- Creative in coming up with ideas to improve service to students
- The ability to discern appropriate level of communication with multiple audiences and maintain confidentiality around complex and sensitive issues to be in compliance with applicable ADA, FERPA, and other applicable provincial, federal, University, and College of Professional Studies guidelines
- Comfortable operating in a fast-paced work environment, with demonstrated ability and comfort to efficaciously handle multiple tasks and projects
- Proficient in the use Microsoft Office Suite tools products
- Certification (or be willing to obtain such certification) in one or more areas directly related to the work of the position or one's professional field, such as MBTI, career certifications, PMI, APR, etc.
- Flexible in work assignments and work hours to include some evenings and weekends.
- Have industry experience related to one or more programs offered
- Have experience in working with international students in an academic advising, academic support, and /or career development context
- Have an interest in conducting research on effective practices in direct service to students
- Have strong technological skills and experience using various software, programs, and tools
- Have experience with Salesforce (Customer Relation Management system) and Banner mainframe database system.
Academic AdministrationAdditional Information
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.