Service Leader

  • Stanley Park Brewing Restaurant & Brewpub
  • Vancouver, British Columbia, Canada
  • Jun 16, 2022

Job Description

Description
Duties:
  • Manage daily or nightly operations and ensure all service standards and guest requests are met
  • Keep General Manager promptly and fully informed of all issues and take prompt corrective or suggest alternative course of action where necessary
  • Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with JRG policies and procedures
  • Attends weekly Service Leader meetings
  • Maintains favorable working relationship with all company employees to foster and promote a cooperative and harmonious working environment which will be conducive to maximize employee morale, productivity and efficiency/effectiveness
  • Provide a favorable image of The Joseph Richard culture and uphold high industry standards
  • Oversee and manage all areas of the restaurant and make decisions reflected in the importance to guest service
  • Hold all employees accountable for service standards, performance and appearance
  • Ensure guest satisfaction in all areas of food, service and environment
  • Communicate with the team through daily log outs and updates
  • Develop and maintain relationships to ensure guests remain loyal and return
  • Report and record all repair and maintenance issues in a timely manner
  • Ensure financial and payroll related administrative duties are completed accurately on time and in accordance with company policies and procedures
  • Maximize bar profitability by ensuring correct pouring and recipes are followed
  • Understand scheduling based on budget and sales forecast and staffing and maintaining shifts accordingly


Working Conditions:
  • Hours and shifts may vary. Includes working evenings, weekends and holidays.


Requirements
  • Minimum of 1 year experience as a Food & Beverage Server and/or Bartender
  • Joseph Richard Group Food & Beverage testing
  • Serving It Right
  • First Aid Level 1 is an asset, but not required
  • Positive, can-do attitude
  • Ability to multi-task
  • Strong communication skills
  • Organizational skills


Company Information
COMPANY PROFILE:

The Joseph Richard Group is a collection of unique hospitality ventures owned by André "Joseph" Bourque and Ryan "Richard" Moreno. Our team operates 25 establishments together, constantly fine-tuning our concepts according to the needs of our guests. What sets us apart is our dedication to the Guest Experience; an unwavering commitment to exceptional service, top quality offerings, and a team of like-minded people.

OUR MISSION:

This is your moment.