Service Manager - Destination Mazda Vancouver

  • Destination Auto Group
  • Vancouver, British Columbia, Canada
  • Jun 19, 2022

Job Description

Recognized as the 2019 Canadian Automotive Dealers Association (CADA) Laureate Award Winner for Business Innovation, Destination Mazda Vancouver is looking for a Service Manager who is ready to take the next step in their career! This is an excellent opportunity for a highly adaptable person looking for a multifaceted and fast-paced environment within a growing automotive company.

The successful applicant must have proven leadership ability with the automotive industry, with the ability to engage and motivate a dynamic service team!

What you'll be doing:
  • Oversee and create goals /objectives for the Service Department to achieve sales, profit and customer satisfaction while operating budgets and marketing plans to promote new business.
  • Manage the day-to-day workflow of the service department.
  • Maintain and determine staffing requirements to assist with hiring processes of employees.
  • Maintain positive and successful customer relationships, ensure that customer expectations are met and exceeded.
  • Collaborate with other department managers to review current performance, set future objectives and promotional activities for the Dealership.
  • Conduct daily one-on-one coaching sessions with the frontline staff including, as well as annual performance appraisals.
  • Maintain daily, weekly, and monthly sales performance records for tracking and reporting.

What you bring to the table:
  • Prior demonstrated service management experience in the Automotive Industry.
  • Strong ability to coach, train and motivate staff to high levels of performance.
  • Valuable client relation skills, with track record of developing and retaining long term relationships.
  • Self-motivated, driven to succeed, able to maximize efficiency, productivity, and achieve the highest level of customer satisfaction.
  • Ability to multi-task and work under pressure
  • Ability to prioritize and manage time effectively
  • Knowledge of CDK and X-Time is an asset.
  • Valid BC Driver's License, with a clean driver's abstract.

If this sounds like you submit your resume to our human resources team today.

Destination Auto Group is an equal opportunity employer.