Hospital Manager - VCA Canada Vancouver Animal Wellness Hospital

  • AVC Clinics
  • Vancouver, British Columbia, Canada
  • Jan 01, 2022

Job Description

VCA Canada Vancouver Animal Wellness Hospital is currently hiring for a Hospital Manager. The role demands a leader with the interpersonal and organizational skills to continue achieving our goals of delivering excellent patient care and customer service to both our clients and referring veterinarians.

The Hospital Manager-under the guidance of the Regional Management team and in partnership with the Medical Director-performs a wide range of administrative activities related to the practice. This includes: mentoring the staff and overseeing the business operations and maintenance of the facility; ensuring the business growth and profitability of the practice; and supporting the hospital's mission of delivering high quality patient care and exceptional client service.

Skills and Qualifications
  • 2 to 3 years of customer service and financial budget management experience.
  • Knowledge of sales and marketing techniques.
  • Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
  • The ability to make decisions, delegate responsibility and achieve results with hospital team members.
  • Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude.
  • Respect for and willingness to work with clients and their pets.
  • Must be able to handle multiple tasks and deal with an environment of changing priorities.


Job Responsibilities
  • Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
  • Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team.
  • Review financials monthly with the Hospital Medical Director to prepare and submit the yearly budget
  • Model an "owner" mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success
  • Minimizing patient stress and discomfort; recommend referral to another VCA doctor or specialist when this is likely to significantly improve the prognosis.
  • Supervise the administration and case review of client medical complaints.
  • Positively represent the hospital and VCA in the professional community and to the general public.


What VCA Canada Offers

At our core are our people - people with different strengths and interests that enrich our diversity, innovation and excellence. VCA Canada offers:
  • Comprehensive compensation structures including vacation, membership fees, licencing fees, moving as well as generous CE allowances
  • AHAA accredited - Veterinary Excellence Culture!
  • Continuing education benefits
  • Exceptional career development
  • Benefits including medical/dental, life and disability for eligible employees
  • Generous personal pet care discounts
  • Professional dues, including licensing fees and monthly VIN membership
  • A network of highly educated and skilled professionals
  • And more!


Join Us!

For more information regarding this opportunity, please email [email protected] or select Apply Now!

VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance please let us know.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site:
https://www.myworkday.com/vca/d/inst/1$9925/9925$152909.htmld

VCA Canada is Canada's largest network of companion animal hospitals, devoted to providing compassionate care for pets. Our team of over 2500 people operate specialty-referral, primary care, alternative therapy and emergency hospitals and are committed to providing superior patient care and client experience. At our core are our people - people with different strengths and interests that enrich our diversity, innovation and excellence. In support we provide career development and growth opportunities, continuing education, scholarships and awards. We are also passionate about giving back to the community through Paw It Forward, our national philanthropic program.

Benefits: Additionally, we offer a generous compensation package including health and dental insurance, paid vacation, employee discounts, CE, and more.