Manager, Customer Success - Pulp

  • Canfor
  • Vancouver, British Columbia, Canada
  • Jul 19, 2022

Job Description

Posting ID: 23470Position Type: Regular City: Vancouver, BC, Canada Location: Intercontinental Pulp (BC17)

You have a strong work ethic, excellent communication skills, and adapt freely to change. You challenge the status quo, are a natural leader, and fair well with unpredictability, conflicting directions, and multiple demands. Technically minded and fact-driven, you are never "stumped", and will work diligently to find various (sometimes unorthodox) solutions to support continuous improvement.

As the Manager, Customer Success, you will be an integral member of the sales and marketing team. You will work closely with the quality engineer to enhance best quality practices as you assist in the development of new pulp specifications and confirm accuracy and alignment with customer needs. Ensuring exceptional customer service, you will be the link between business partners, operations, and the supply chain team. You understand individual customer needs and resolve customers' inquiries directly and promptly. Comfortable and able to engage customers worldwide, you will maintain a high level of collaboration among business partners as you liaise directly with customers and Canfor Pulp & Paper Marketing to ensure that product quality and specifications are consistently well maintained.

Ideally, you have a bachelor's degree in pulp and paper, customer service or a related field, coupled with multiple years' experience performing in a similar customer-focused role. You work independently and can confidently engage with senior management and customers. A background in marketing and pulp customer service as well as experience with Elixir and JDE mill systems will certainly highlight your application. This is a senior role within our Pulp group and will be leading customer success function, with the opportunity for global travel to meet and build strong relationships with our customers throughout the world.

If you are organized, timely and enjoy providing alternative ideas, click that "apply" button today! This role can be based out of our Canfor Administration Office in Prince George, BC or out of our Vancouver Head Office. We also offer full relocation packages for employees and their families.

Our Talent Acquisition team is actively recruiting on this role and in order to be considered, please apply today!

At Canfor, diversity means understanding, recognizing and valuing the differences that make each person unique. We see inclusion and diversity as an essential part of our productivity, creativity, innovation and competitive advantage. We strive for a fair and equitable recruitment process, where hiring decisions are based on the individual qualifications and experience of each applicant.

We are not your run of the mill forest products company, join us and find out why. #canfortalent

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Vancouver, BC

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