Lounge - General Help Server

  • Sodexo Canada Ltd
  • Kitimat, British Columbia, Canada
  • Jul 27, 2022

Job Description

Company Description

Looking for a change, an opportunity to show your exceptional skills, a chance to help lead and build a team? Grow your career with a company that shares your passion!

Contributing to The Well-Being and Quality of Our Consumers

The well-being of our consumers is at the heart of Sodexo's approach, customer engagement is integral in the services provided by Sodexo employees in various locations across Canada. We work closely with our consumers and clients to create an interactive and personalized environment for the well-being of everyone we serve.

Sodexo is proud to announce these nominations: 2021 Canada's Best Diversity Employer; 2021 Canada's Greenest Employers; 2020 Bloomberg Gender-Equality Index featured company; 2020 Parity Certification - Platinum level and Progressive Aboriginal Relations (PAR) Program company - Gold Level.

What We Can Offer You

Sodexo offers you a flexible and dynamic work environment, competitive compensation, access to ongoing training and development programs, and countless opportunities to grow within the company.

Job Description

Cedar Valley Lodge is seeking a General Help Server who is energetic and dynamic to work in the Latitude 54 Lounge.

Recognized as a strategic partner, Sodexo Canada has consolidated its position by providing a range of Quality of Life in the corporate, education, healthcare, and remote sites segments. Delivering more than 850 different food and facilities management solutions across 750+ sites, Sodexo is a market leader in Canada. Operating in 80 countries, Sodexo serves 75 million consumers each day through its unique combination of On-site Services.


As a member of our Latitude 54 Lounge team, you will always provide the highest quality of customer service under the general supervision of the F&B Management Team.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Maintain complete knowledge of equipment use and ensuring constant maintenance and upkeep of items.
• Maintain, support, and promote a positive and respectful work environment amongst colleagues.
• Takes pride in personal appearance and follows site grooming guidelines and dress code.
• Resolve guest complaints, ensuring guest satisfaction. Asking for management assistance where necessary.
• Monitor and maintain cleanliness, sanitation, maintenance, and organization of assigned work area.
• Be familiar with all the site services/features and respond to guest inquiries accurately.
• Maintain complete knowledge of sections and table numbers, room capacity, hours of operation, proper table set-up and dress code of the lounge.
• Maintain and demonstrates knowledge of all liquor, wine, beer, and cocktail recipes available.
• Maintain and demonstrates solid knowledge of food menu including allergens.
• Take food and beverage orders / serve food and beverage orders.
• Present guest checks and process payments accurately, adhering to payment, cash handling and credit policies/procedures.
• Processes voids, refunds, and discounts according to policies/procedures.
• Complete opening side duties as assigned.
• Follows all breakage and spillage procedures.
• Set up proper mise for workstation.
• Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
• Maintain positive guest and interactions on the service floor.
• Proactive in prevention of complaints and ensuring guests satisfaction in all areas of the outlet. If areas need help, assist, and inform manager.
• Complete closing side duties: Properly breakdown and store all reusable goods.
• Clean all equipment. Restock items for next service.
• Report to supervisor before leaving the floor.
• Cleans and sets dining room tables and fills beverage, salt, sugar, and other condiment containers
• Cleans and maintains supplies such as dishes and utensils, rollups.
• Mop and sweep floors/ use of floor scrubber.
• Be able to multitask with various priorities.
• Performs other related duties as assigned by supervisor.



Growth, Development & Qualifications:
• Must have valid Serving it Right Certification or Inter-Provincial equivalent or willing to get relevant certifications prior to start date.
• Preferably 1 year of serving experience in a bar or lounge.
• Must have valid Food Safe Level 1.
• Must be physically fit and capable of lifting heavy items, including using a tray to deliver food/beverage orders and buss tables.
• Must be capable of standing and walking for most of the working shift.
• May be required to work shifts, including split shifts.
• Must have demonstrated good attendance and punctuality.

• High School Diploma an asset but not required.


Value Behaviors:
• Serving Clients and Customers
• Integrity
• Flexibility
• Analysis and Decision Making
• Quality Assurance and Safety
• Diversity Awareness
• Drive and Dependability
• Interpersonal Relations
• Communication

Additional Information

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnicity, age, disability, sex, sexual orientation, gender identity, veteran status or any other federal, provincial, or local protected class.

We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates who participate in all aspects of the selection process.

Thank you for your interest in Sodexo.

Please note that only selected candidates will be contacted.

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