Deskside Support Specialist - Contract

  • Compugen
  • Kamloops, British Columbia, Canada
  • Jul 27, 2022

Job Description

About Compugen

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.

If you are driven to make a difference, relentlessly curious and collaborative at the core, we'd love to talk to you. Join us and help us make a difference.

As part of the Compugen team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities. Compugen is an organization that encourages and supports ongoing training and development opportunities. We are composed of a talented, diversified workforce that performs collectively in an entrepreneurial and flexible environment. Our staff members have access to the latest and greatest technologies in performing their daily activities.

Responsibilities
  • Provide Service Desk technical support to users either via phone, email or deskside as required.
  • Provide advanced troubleshooting for all types of technical inquiries, service requests, and issues involving computers, network, smartphones/tablets, AV systems, enterprise applications/systems.
  • Contribute to team innovation through ideas for process improvement and efficiency.
  • Develop, implement, and/or participate in the preparation knowledge base articles and/or documentation for Service Desk use; make recommendations for improvements.
  • Document all problems and solutions in the Service Desk Tracking System.
Qualifications
  • College diploma or university degree in the field of computer science or technology.
  • Comptia A + certification
  • Exceptional customer service and interpersonal skills, with a focus on rapport-building.
  • 2 years of experience of related experience.
  • Ability to clearly communicate over email and phone.
  • Related technical experience in either a work or school environment.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a fast-paced environment.
  • Experience working in a team-oriented, collaborative environment.

Equity Statement

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs