LTD Case Manager

  • Company 1 - The Manufacturers Life Insurance Company
  • Vancouver, British Columbia, Canada
  • Jan 01, 2022

Job Description

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you.

Job Description

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit
  • You think big, with curiosity to discover ways to enable business outcomes
  • You thrive in a team
  • You take ownership and build solutions, focusing on what matters
  • You do what is right, work with integrity and speak up
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone


The opportunity:

Manulife's Disability and Life Team is looking for LTD Case Managers. As a LTD Case Manager you will have the privilege of supporting Plan Members through their health recovery and eventual return to work, providing financial support during a time in which the Plan Member cannot support themselves.

The role requires the ability to analyze and assess group disability contracts, agreements and medical information. It also requires the need to apply critical judgment to decide whether to issue disability payments or provide periods of support, as well as the ability to create goals and follow through on plans for recovery and return to work.

An ideal candidate will have:
  • Superior communication and listening skills
  • The ability to make tough decisions within tight time constraints and demonstrate resilience
  • Be dedicated to doing the right thing
  • A university degree, healthcare background and/or related work experience


Do you want to be a part of this team? Hear what some of our team members have to say

"Manulife's structure, career growth, and continued mentorship have modified and directed my life path and turned my job into a career." - Melissa

"We work hard but the work is rewarding, and the people are fantastic." - Natasha

"The job is never boring. You are always learning." - Susan

"...work from home and the ability to have work life balance..." - Vincent

"One of the most helpful and encouraging places I've worked. Everybody is invested in bettering the team and offering assistance whenever possible in a truly caring manner, especially to the new members of the team." - Erica

Our commitment to you
  • We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers


Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com.

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at johnhancock.com.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected]