Showroom Consultant

  • EMCO Corporation
  • Kamloops, British Columbia, Canada
  • Jul 31, 2022
Customer Service

Job Description

Company Description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other's growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Job Description

As a Showroom Consultant, you will provide expert product selection assistance and design advice to our customers. You will ensure the highest levels of customer satisfaction in order to meet or exceed the sales and gross profit targets while increasing profit-sharing.

Additional duties will include:
  • Assist showroom customers in assessing their needs, directing their product selections, and closing the sale
  • Develop and build strong relationships with designers, home builders and architects to grow profitable sales
  • Provide customers with quick reliable quotes and accurate delivery dates
  • Meet or exceed monthly product specific sales and gross profit targets
  • Enter orders and quotes in the system, expedite purchases while maintaining proactive communication with customers
  • Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customers' expectations and benefits of the Profit Centre
  • Maintain product literature to ensure most current information is available to customers
  • Drive showroom sales through promotions and maintaining display materials
  • Understand and follow all safety regulations at all customer locations as well as at the Profit Centre
  • Perform other tasks as requested by the Profit Centre Manager


Qualifications
  • Grade 12 diploma or equivalent; College and/or University degree an asset
  • A minimum of 2 years of experience with customer service or sales; plumbing, kitchen or bathroom showroom sales preferred
  • Valid driver's licence with a clean driver's abstract
  • Ability to gain comprehensive knowledge of products on display at the Showroom, able to suggest appropriate product to suit customers' needs and promote the value-added services
  • Knowledge of kitchen and bath design trends
  • Proficient in the use of Microsoft Office software
  • Outstanding customer service and verbal communication skills
  • Excellent relationship building skills with customers, vendors, and teammates
  • Able to identify customer needs, provide solutions and close the sale
  • Possess excellent project management skills
  • Able to learn and operate the applicable software system used to process orders
  • Intermediate math skills

Preferred Skills:
  • Previous experience with or knowledge of products sold in the plumbing, kitchen, or bathroom showrooms
  • Experience using Trend and Eclipse


Additional Information

Why Join Our Team?

EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:
  • Great mentors and on-the-job training
  • Growth potential with competitive salary, benefits, and profit sharing
  • A career with a solid, stable company with strong core values
  • Participation in our pension plan with employer contributions
  • Work-life balance and flex time


EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.