Application Consultant

  • First Pacific Corporation
  • Burnaby, British Columbia, Canada
  • Jan 01, 2022

Job Description

The Application Consultant role is project driven and will support clients through specialized consulting services to assist customers in implementing a wide array of Cayenta's products. In addition, the Consultant will have the opportunity to be a key player in planning, executing, and providing change management in the project life-cycle.

What you will be doing:

Project Planning & Business/Workflow Analysis
  • Provide Business analysis, through gap analysis, root cause analysis, facilitation of business process reviews & documentation, requirements elicitation, allowing the project team to gain a comprehensive understanding of the client's needs in order to overcome barriers and achieve the organizational goals of the client.
  • Assist in project planning and project scope sessions to ensure compliance with the project charter, implementation plan, and client agreements.
  • Own the user acceptance testing and change management process by ensuring stakeholder satisfaction with the outcome of the project.

Business Development & Engagement Management
  • Build our clients' capabilities; encouraging them to achieve success beyond their expectations by identifying opportunities for recommending additional product and services that fit the needs of our clients.
  • Support Project Managers in managing engagement contracts, identifying & escalating bottlenecks, and project progress updates.
  • Efficient delivery of implementation services that ensure key project milestones are met on a timely manner, in addition to exceptional utilization of assigned resources.

Training
  • Deliver onsite customer training (classroom based and individual training)
  • Create and maintain training materials
  • Provide remote training and support for clients as needed


Product Expertise & Leadership
  • Be a leader in providing subject matter expertise to R&D and other operational groups

What we are looking for:
  • Problem solving, critical thinking and analytical skills
  • Strong influencing, coaching and communication (both written and verbal) skills across all levels of an organization, plus a passion for seeing others succeed
  • Entrepreneurial Spirit, with willingness to 'roll up sleeves' and work at all levels of client organization
  • Experience working with both business and IT groups
  • Familiarity with SQL is desired
  • Must be able to successfully manage and complete multiple tasks within deadlines
  • Self-motivated, passionate, empathetic, approachable
  • Bachelor's Degree in Business, Finance, Business Technology Management, or Management Information Systems preferred
  • At least 3 years of experience in a customer service, training, or implementation role
  • Must be able to travel up 75% of the time within North America


What would make you stand out:
  • Experience building complex solutions in Cayenta's CIS solution
  • Experience within the Utility Industry


About us:

Cayenta has created utility industry solutions for over 30 years. Our experience and expertise ensure that your organization is provided with a cutting edge solution to meet the dynamic demands of your distinctive business challenges.