Customer Service Professionals

  • The Acquisition Group
  • Victoria, British Columbia, Canada
  • Aug 06, 2022

Job Description

Customer Service professionals looking to transition to Sales and Management

We are a boutique sales & marketing company for our client TELUS Communications that has been experiencing dramatic growth since it started in 2005. This is because our face to face approach and personal customer touch is bringing better results than our clients could have hoped for. We have expanded into the Victoria area and are hiring entry level candidates for sales, marketing, and customer service roles transitioning to a team lead/management role.

Our hope though, is not to build bodies simply because we need staff in the Victoria area. We want to expand our sales team with partners and friends that will let us keep the same company culture we love in our other locations. So we are looking for goal oriented positive candidates who always see the glass half full and really want to make a difference. Team members we work with are dedicated to the clients' goals, and we are dedicated to the goals of our team members. That's why we entry level representatives into a management role as we continue to grow instead of hiring a suit for the job.

Primary Responsibilities:

Customer service & Sales
  • Respond to customers' inquiries; research, resolve, and follow up on customer issues
  • Assess customer needs and provide appropriate recommendations and solutions
  • Maintain and update customer service database appropriately documenting all transactions and pertinent interactions
  • Quickly, pleasantly, and professionally work with customers to answer questions, de-escalate problems, and determine an agreeable resolution to a customer's problem
  • Follow through to ensure a level of service that presents an overwhelming positive customer service experience

Marketing & Management
  • Impact marketing and sales results by developing, supporting and executing field marketing and segment activities.
  • Execute appointed Marketing campaigns with customer acquisitions and promotions.
  • Work with various corporate/field marketing managers to determine appropriate customized strategies for various market segments.
  • Provide coordination and project management to ensure event success

We've found that having customer service experience is extremely valuable for our company. People skills aren't something that we train; however, it is something our team members have in common.

If you feel that you have the people skills and the right attitude to succeed, we will provide you with FULL training to get you to be our next managers!

Want to hear more? Apply now! Our HR representative will contact you to schedule a meeting with our manager in Victoria City!