Supervisor (Victoria)

  • Trees Cannabis
  • Victoria, British Columbia, Canada
  • Aug 06, 2022
Retail

Job Description

Trees Cannabis is hiring a Supervisor to join our team at our Alpha St. location. Trees Cannabis is a cannabis retailer committed to sharing our passion for cannabis with our community.

The Supervisor reports directly to the Store Manager and is responsible for running the daily operations of the store when scheduled as the shift supervisor. They assist the Customer Service & Sales Representatives and are regularly responsible for all facets of the CSSR role.

About the Role Responsibilities
  • Ensures an exceptional customer experience through the execution of established service procedures and demonstrates a customer-centric culture that provides a positive experience for customers
  • Works towards achievement of sales targets and provide guidance to team members in order to meet those targets
  • Addresses any arising customer issues or concerns as they develop
  • Enforces and upholds all relevant regulations, store operations, cash handling, and safe workplace policies
  • Trains, supervises, and provides coaching for CSSRs
  • Participates in merchandising, inventory counts, and organization activities
  • Open and closes the store in accordance with Standard Operating Procedures


About You
  • Successful candidates will have already completed their Selling It Right Certification or have the ability to obtain
  • You're committed to superior customer service, maintaining a welcoming work environment, and building professional relationships with customers and co-workers
  • You're known for your communication skills, great judgement, and the ability to maintain a calm and professional demeanour
  • You have tons of retails sales & service experience and at least one year of previous supervisory experience in a retail environment
  • You're familiar with federal, provincial, and municipal cannabis regulations
  • You have some experience with maintaining inventory and merchandising
  • Cannabis product knowledge is an asset through a desire to learn is more essential)

Work Environment

Supervisors work predominantly in customer facing roles interacting with the public. They participate in keeping the store clean, may need to occasionally use a ladder and will be required to lift objects of up to 22 kg. The role involves standing, bending at the waist, and walking back and forth for the duration of the shift.

Why Join Us?
  • We offer an awesome staff discount, a great health benefits package, and competitive compensation
  • We're community-oriented and give back to our communities regularly
  • We encourage a warm and friendly work environment
  • We offer opportunity to develop your career with a growing company