Warehouse Worker/Inside Sales Associate

  • SCP Distributors Canada
  • Kelowna, British Columbia, Canada
  • Jan 11, 2022

Job Description

Location: Kelowna, BC- 288; Unit B2, 8775 Jim Bailey Crescent, Kelowna, Other (Non U.S.) - V4V 2L7, Canada

Pay: Hourly Pay plus an additional $2,000 through our performance bonuses in the summer.

Job Summary:

The Warehouse /Inside Sales Associate position will increase operational efficiency, company profitability and customer satisfaction by accurately and safely receiving and storing materials, as well as picking, packing and scanning orders for pickup and delivery. This position will also work with customers to find what they want, create solutions, and ensure a smooth sales process.

  • Accurately pulls, fills, packs and sets up orders for delivery or pickup.
  • Organizes shipment priorities, commercial carrier, daily, job site and will call and stages the orders in uniform fashion for ease of loading and verification.
  • Assists in loading the delivery truck.
  • Receives shipments, logs into inventory, maintains inventory through audits.
  • Locates manufacturer's packing list, verifies receipt of each item listed, signs and attaches packing list to each bill of lading.
  • Signs and dates freight bill noting all adjustments and/or damage to product and reports any quality or inventory discrepancy issues to the appropriate person.
  • Communicates positively with supervisors, sales staff, fellow workers and customers to coordinate deliveries/pick-up.
  • Moves all inventory into allocated spaces within warehouse.
  • Operates a forklift safely and efficiently, maintains required certification, performs vehicle safety checks and reports discrepancies to supervisor.
  • Assists in keeping facility clean, neat, safe and operating efficiently.
  • Processes returns accurately.
  • Attends product knowledge meetings as required by management.
  • Assists in keeping facility secure. Ensures all equipment is stored at end of day and all doors and gates are secured.
  • Maintains proficiency in computerized systems and other technologies as required.
  • Establishes relationships with customers by assisting walk-in and phone customers, representing the company in a professional manner.
  • Processes, pulls and distributes customer products quickly and efficiently.
  • Understands the needs of the customers and learns their buying habits and expectations in order to recommend specific products and solutions.
  • Educates customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
  • Provide product demos to qualified customers on request.
  • Accurately performs data entry of sales orders to generate an invoice of products ordered to be picked up or delivered. Secures payment of invoice with proper funds or obtain credit authorization in accordance with company policy.
  • Assists the customer in checking and loading merchandise purchased at the counter.
  • Estimates date of delivery to customer, based on knowledge of vendor's production and delivery schedules.
  • Makes follow-up calls to potential and existing customers to solicit additional business.
  • Handles questions and complaints in a timely and professional manner.
  • Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.
  • Maintains neat, professional product displays, changing displays once monthly.
  • Promotes monthly sales specials.
  • Other duties as assigned.

  • High school diploma or GED.
  • Ability to maneuver heavy objects, some weighing up to 100 pounds.
  • Prior forklift experience.
  • Follow and carry out instructions with minimal supervision.
  • Prior experience in distribution, general labor or warehousing preferred.
  • Must be 18 years of age or older to apply.
  • Familiarity with a related product line such as pool supplies, parts, chemicals or pool construction helpful.
  • 1+ years related inside sales experience preferred.
  • Strong counter "presence" and the ability to deal directly with customers for a large portion of the day.
  • Strong customer-service attitude.
  • Good computer skills including MS Office programs.
  • Ability to work in a fast-paced environment dealing with inventory, product allocations and customer issues.

Why not work for an INDUSTRY LEADER?

POOLCORP is the world's leading distributor of outdoor living products. We operate in more than 400 Sales Centers in 13 countries with nearly 6,000 employees who proudly service the needs of our customers. The POOLCORP network includes SCP Distributors, SCP Distributors International, Superior Pool Products, Jetline and Horizon Distributors.


Because it is a place where you can grow! At POOLCORP you'll find plenty of excellent career advancement and training opportunities to support your career growth. And, our generous compensation and benefits package includes Healthcare, Dental, Life/AD&D, paid time off and discounts specifically offered to POOL employees. During busy seasons, we also offer performance bonuses. And finally, our family-oriented, hometown culture is supported by a stable, large corporate enterprise - giving you the best of all worlds.

So, end your job search here - at POOLCORP - Where Outdoor Living Comes to Life!

POOLCORP is a drug-free company and an EOE M/F/V/D.

POOLCORP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

To apply, email [email protected]