Front Office Host

  • Hyatt
  • Vancouver, British Columbia, Canada
  • Jan 11, 2022

Job Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experience to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded.

The Hyatt Regency Vancouver is seeking a dedicated, customer service oriented, professional to join the Front Office team as a Regular F/O Host.

Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Host.

Starting wage for this position is $20.48 per hour, after 6 months wage is $23.89 per hour, and after 1 year wage is $27.30 per hour.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Please apply online at careers.hyatt.com

QUALIFICATIONS
  • Must have a true desire to satisfy the needs of others in a fast paced environment
  • Must be available to work various shifts ESPECIALLY Fridays, Saturdays and Sundays and holidays (mornings, afternoons and evenings) as required by business needs
  • Must have the ability to stand for long periods of time
  • Must possess refined and professional verbal and written communication skills
  • Must be able to multi-task, prioritize effectively, and be very detail oriented
  • Previous experience in Opera property management system is an asset
  • Previous Front Desk hotel experience is preferred
  • Must have previous cash handling experience
  • Knowledge of basic math skills required
  • Must have previous customer service experience
  • Must have proven experience in making quick and efficient decisions
  • Must be able to interact with a diverse group of individuals
  • Must have ability to upsell - previous experience is an asset
  • Knowledge of a second language is an asset
Physical Aspects of Position (include but are not limited to):
  • Constant standing throughout shift
  • Constant writing, typing and computing throughout shift
  • Frequent walking throughout the shift
  • Occasional kneeling, pushing, pulling and lifting
  • Occasional ascending or descending stairs and ramps