Chief Steward

Company Description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver’s stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver’s first green roof & rooftop apiary.

Our Culture is strongly rooted in diversity, inclusion, professional growth and development – over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you’re a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

Why work at Fairmont Waterfront?

• Sustainability and community commitment – recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership – More than 50% of leadership team including Executive Level, are women
• Celebrating Diversity – our team represents over 60+ countries, fostering an inclusive and global community
• Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
• Generous perks – Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits – through our Benefit Plan including medical, dental and vision coverage, Pension Plan, and more!
• Dining Discounts – Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
• Exclusive Experiences – One free stay through our Be Our Guest Program
• Competitive annual salary commensurate with experience. Salary between $72,000 – $74,000

full-time and part-time status colleagues

Job Description

Chief Steward

Are you ready to lead with excellence, attention to detail and be the driving force behind world-class dining experiences at Fairmont Waterfront? We’re searching for a dedicated Chief Steward to showcase their leadership strengths, champion safe and efficient operations, inspire our teams to uphold superior standards for all flatware, tableware and kitchen equipment.

At Fairmont Waterfront, we believe exceptional dining begins with exceptional teamwork. If you’re passionate about hospitality and thrive in a leadership role, then join us to turn moments into special memories for our colleagues and guests from behind the scenes!

Summary of Responsibilities:

• Reporting to the Executive Chef and leading the Stewarding team in support of the overall Food and Beverage and hotel operations.
• Ensure the delivery of excellent service by maintaining high staff morale and team spirit
• Develops and maintains action plans related to the Employee Engagement Survey
• Manage the Stewarding team through recruitment, coaching, performance reviews, development and recognition
• Control labour expense by managing the team and scheduling the departments labour standards
• Supervise and assist an experienced team of +/- 20 stewards to complete their daily responsibilities
• Maintain accurate records and reports of breakage and inventory of Chinaware and Glassware
• Conduct minimum of quarterly china, glass and silverware inventory with analysis
• Manage operational expenses and purchases to budget and reforecast
• Source plateware and glassware samples along with pricing and quality assessment
• Coordinate with F&B in establishing operating par stocks
• Work with engineering to create and maintain service schedules of all Kitchen and dishwashing equipment, taking action of any deficiencies
• Ensure Stewarding and Kitchen areas are maintained to the highest cleanliness standards and cleaning schedules are followed internally and through third party
• Liaise with night cleaners to ensure efficiency and accountability
• Take ownership to lead the EHC food safety audit and participate in regular internal audits and drive action plans
• Ensure all staff are trained on chemical handling (GHS)
• Conduct monthly communication meetings
• Work closely with Banquets and outlets to ensure that all equipment needs are on hand and in good working condition.
• Ensure all administrative duties for Stewarding are complete to include Banquet Event Orders, Scheduling, Payroll, etc
• Actively participate in the Sustainability Committee, championing departmental specific initiatives in working towards sustainable operations
• Ensure compliance with food handling and sanitation standards
• al Lead on Health, Safety & Wellness policies and initiatives
• Other duties as required

Qualifications

• Proven leadership ability that supports an environment of employee growth and development, interdepartmental teamwork, and exceptional customer service
• Previous management experience, ideally in Food & Beverage with operational knowledge of Stewarding
• HACCP Audit experience an asset
• Excellent interpersonal and communication skill, both written and verbal
• Team player with coaching, motivation and training abilities
• Thorough working knowledge of MSD / GHS regulations and guidelines an asset
• Computer skills (MS Office software)