Customer Success Manager

As a Customer Engineer at Unblocked, you’ll help monitor the quality of answers provided to our customers, suggest improvements, and collaborate closely with the sales, product, and engineering teams.

About Unblocked

Unblocked is a high-growth, well-funded SaaS company that helps answer questions software development teams have about their applications. This allows them to spend less time in meetings and dealing with interruptions, and more time writing code.

We are a small team with a track record of building developer tools that solve real problems. We encourage participation in the entire product-development process, and you will have the opportunity to help define Unblocked and shape its roadmap, implement solutions, and receive direct feedback from the users of our products.

About You

• Customer champion at heart, focused on customer goals, pain points, and workflows.
• 2-5 years managing post-sales relationships for a B2B SaaS product, ideally technical.
• Skilled communicator, capable of clearly presenting complex ideas.
• Data-driven operator comfortable with usage analytics, health scores, and NPS.
• Proactive problem-solver and project manager.
• Growth mindset, eager to learn and experiment.
• Trusted advisor to both technical teams and C-suite stakeholders.
• Collaborative teammate working across Sales, Product, and Support.

Requirements

• 4+ years in a customer-facing role (Customer Success, Sales, or Product Management).
• Ambitious, organized, driven individuals who want to advocate for customers.
• Strong written and verbal communication skills.
• Highly motivated, results-driven, and comfortable in a fast-paced environment.

Culturally, we’re looking for people who are:

• Driven to get things done: Makers, doers, creators who execute rapidly.
• Able to play well with others: Collaborative, great listeners, and communicators.
• Passionate advocates for the end-user: Tireless champions of customer interests.
• Different: Bring unique skills, elevate teams, inspire others, and continuously learn.
• Ambitious malcontents: Dissatisfied with the status quo, eager for meaningful tech impact.

What’s in it for you?

• Competitive salary.
• Equity in the company for eligible candidates.
• Generous medical and dental benefits.
• Very flexible vacation policy.
• Your choice of Apple hardware to get started.
• Personal growth opportunities within diverse projects.