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Job Title:OneTrust Helpline and Case Management
7+ years experiece required
– Proven ability to lead and manage larger teams in different GEO regions.
– Should have a clear understanding and working experience in SDLC, CI/CD, Agile & Sprint programs.
– Ability to Co-ordination with Application and Platform teams, Hyper-Care support, Performance optimization, Unit Test & Integration test support
– Mentor and support other colleagues and L2 team for L3 Technical delivery
– Managing services SLAs like availability (proactive monitoring) and incident resolutions as per SLAs
– Strong client-facing role at the customer location or remotely.
Full stack Development
Understanding of Compliance and Ethics Policies
Reporting and Analytics