Production Support Analyst

Job Title: Production Support Analyst

Location: Vancouver, British Columbia, Canada

About ITC Infotech:

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

Role Overview:

We are seeking a skilled and proactive Production Support Analyst to ensure the stability, availability, and performance of the Financial Data Hub (FDH) platform. This platform supports critical financial and regulatory reporting functions. The role involves monitoring data pipelines, resolving production incidents, and collaborating with cross-functional teams to maintain data integrity and ensure timely data delivery.

Key Responsibilities:

• Monitor and support daily FDH batch jobs, ETL workflows, and inbound/outbound data feeds.
• Manage and resolve production incidents, perform root cause analysis, and ensure adherence to SLAs.
• Collaborate with Finance, Risk, and Technology teams to troubleshoot and resolve data/system issues.
• Participate in release management, system maintenance, and change control processes.
• Automate monitoring and reporting processes; maintain comprehensive documentation and runbooks.

Skills & Experience:

• Minimum 4 years of experience in Production/Application Support, preferably in financial data or banking domains.
• Proficiency in SQL and Unix/Linux shell scripting.
• Hands-on experience with ETL tools such as Informatica, DataStage, or Talend.
• Solid understanding of data warehousing concepts and job scheduling tools (e.g., Control-M, Autosys).
• Familiarity with cloud data platforms (AWS, Azure, GCP) and monitoring tools (e.g., Splunk, AppDynamics).
• Knowledge of financial data including General Ledger (GL), Profit & Loss (P&L), balance sheet, and regulatory reporting.

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.