I have a true love for the West Kootenay and am committed to living and raising my family here. I started learning about and repairing computers as a child and I have had a passion for the IT field ever since. I truly believe my expertise aligns well with your open position and I am positive I can be a great asset to you.
I have over four years of experience in solving desktop and mobile computing issues for end-users. I also have experience in server management, network infrastructure, as well as the operation and maintenance of a wide variety of computer systems.
In my role of technical analyst with the Post Falls Police Department, I have truly enjoyed working directly with end-users as well as outside vendors and have developed strong people skills. I have also handled high stress and time sensitive projects well. As one example, I have dealt with the containment, remediation, and renewal of all our systems because of a Cyber Attack. I put in many extra hours and was on call 24/7 to get our systems back up and running. I collaborated across all of our different departments and with outside government agencies to ensure that this caused as little disruption to our service as possible.
I believe my work experience, dedication to learning, and love of technology make me an ideal candidate and would serve you well. The past four years at my current position have prepared me for just such an opportunity, and I sincerely hope I have a chance to contribute as a member of your team.
It would be a privilege to be given an opportunity to discuss your technical analyst position in more detail. I can make myself available for an interview whenever is most convenient for you. Thank you for your time, and I am looking forward to hearing from you.
Performed a wide variety of technical duties relating to the 24/7 operation and maintenance of the Police Department on a variety of computer systems.
These systems included Windows Server 2008, 2012 R2, 2016, 2019, 2022; Windows 7, 10, 11; Active Directory Management, Group Policy Management Hyper V Management, Parallels /Virtual Desktop Deployment, Office 365/Azure, CAD/RMS System ( NAS/Storage Systems, Networking and Switch Management, FortiGate Firewall Management, Printer Server and Scanner Deployment, City Wide Wireless Network In Car MDC and Camera Systems, ALPR Systems, Mobile Device Management, 2FA Systems, Interview and Security Camera Systems.
Interacted with over 100 users both in person and through remote desktop support, using a ticketing help desk system. Maintained a nd updated the OS, Hardware, and Software of around 250 computer systems in total. This included working with vendors, technicians, and contractors to complete projects and troubleshoot issues. Helped to ensure the functional operation of a 24/7 911 Dispatch Centre.
●Deployed and installed over 100 user workstations over various upgrade cycles.
●Involved in the planning and implementation of the 2019 911 Dispatch upgrade/remodel project.
●Involved in multiple ALPR site installs which involved coordination with vendors and State/Federal agencies to install new ALPR cameras.
●Dealt with the containment, remediation, and renewal of systems because of a Cyber Attack in
May 2020 and February 2022.
●Installed and pilot tested 2.4GHz and 5GHz wireless gear for in vehicle access for MDCs.
●Helped with the planning, retrofitting, and configuration of over 20 MDCs and In Car Cameras
Worked in all aspects of administration, helped with hiring of staff members. He lped with the planning and ordering of curriculum for all grades. Worked with parents to set up payment plans and earn financial aid through the online payment program called FACTS. Helped with payroll using QuickBooks. Helped to organize and run fundraise rs. Worked with all students, teachers, and parents in areas of discipline. Taught grades 7 11 Science, Basic Math, Pre algebra, Algebra 1, and Bible.