Mercedes-Benz Service Advisor

Serve Mercedes-Benz Richmond customers through automotive service advising, repair communication, and appointment scheduling in a customer-focused dealership.

Dilawri seeks a Service Advisor passionate about the automotive industry and ready to support a growing team. You will welcome customers, identify repair needs, explain recommendations, and coordinate service progress. The work requires clear communication, organization, and customer service.

Key Responsibilities:

• Welcome customers and gather vehicle repair information
• Schedule service appointments and answer incoming inquiries
• Complete vehicle inspections and internal repair orders
• Monitor repair orders, job status, and customer updates
• Explain service recommendations, warranty details, and loaner policies

Requirements:

• Minimum two years of automotive Service Advisor experience
• Clear written and oral communication skills
• Ability to interpret customer vehicle concerns accurately
• Strong organization and task prioritization abilities
• Computer literacy; CDK or Dealer-FX experience is an asset

Apply your automotive service knowledge, communication skills, and organization at Mercedes-Benz Richmond within the Dilawri group.

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Serve Mercedes-Benz Richmond customers through automotive service advising, repair communication, and appointment scheduling in a customer-focused dealership.

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• Welcome customers and gather vehicle repair information
• Schedule service appointments and answer incoming inquiries
• Complete vehicle inspections and internal repair orders
• Monitor repair orders, job status, and customer updates
• Explain service recommendations, warranty details, and loaner policies

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Minimum two years of automotive Service Advisor experience

Work Hours

Full Time