Operations Manager

Responsibilities

• Oversee the day-to-day operation of the restaurant, lounge, and hospitality spaces to ensure smooth and consistent execution
• Maintain a strong presence on the floor during peak service periods while supporting both front and back of house teams as required
• Lead daily operational briefings, team communication, and service execution standards
• Ensure operational systems, procedures, cleanliness, and service expectations are consistently upheld
• Monitor labour, scheduling, operational efficiencies, and daily business performance
• Lead by example in delivering exceptional hospitality and guest engagement
• Build strong guest relationships through active floor presence and meaningful interaction
• Handle guest concerns and service recovery professionally and proactively
• Support reservations, large group bookings, and private event coordination
• Coach, mentor, and develop front line hospitality teams through hands on leadership and training
• Foster a positive, collaborative, and accountable workplace culture
• Participate in recruitment, onboarding, performance management, and ongoing staff development
• Support training initiatives related to food, beverage, wine, and service knowledge
• Review daily sales, labour, and operational reporting against targets and forecasts
• Monitor cash handling procedures, reconciliation, discounts, voids, and promotions
• Support inventory management, ordering, supplier relations, and cost control initiatives
• Assist with forecasting, budgeting, and operational planning
• Contribute to ongoing efforts to improve profitability, efficiency, and guest satisfaction
• Oversee private dining, group bookings, and special event execution
• Work closely with organizers, culinary leadership, and service teams to coordinate all event details
• Support marketing initiatives, promotions, and community engagement opportunities

Requirements

• 3-5+ years of leadership experience within restaurant, resort, hotel, or hospitality operations
• Strong floor leadership presence with a hands on and service-driven management style
• Excellent communication, organizational, and problem solving skills
• Experience managing labour, scheduling, inventory, and daily operational reporting
• Strong understanding of guest service standards and hospitality culture
• Comfortable working in a fast paced, high volume, guest-focused environment
• Wine, beverage, or premium dining knowledge is considered an asset
• Experience with events, group dining, or resort operations is advantageous

Corporate Culture

• Competitive compensation package
• Opportunity to join a growing hospitality operation in a unique coastal setting
• Strong leadership team and collaborative culture
• Lifestyle-focused location on British Columbia's Sunshine Coast

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• Oversee the day-to-day operation of the restaurant, lounge, and hospitality spaces to ensure smooth and consistent execution
• Maintain a strong presence on the floor during peak service periods while supporting both front and back of house teams as required
• Lead daily operational briefings, team communication, and service execution standards
• Ensure operational systems, procedures, cleanliness, and service expectations are consistently upheld
• Monitor labour, scheduling, operational efficiencies, and daily business performance
• Lead by example in delivering exceptional hospitality and guest engagement
• Build strong guest relationships through active floor presence and meaningful interaction
• Handle guest concerns and service recovery professionally and proactively
• Support reservations, large group bookings, and private event coordination
• Coach, mentor, and develop front line hospitality teams through hands on leadership and training
• Foster a positive, collaborative, and accountable workplace culture
• Participate in recruitment, onboarding, performance management, and ongoing staff development
• Support training initiatives related to food, beverage, wine, and service knowledge
• Review daily sales, labour, and operational reporting against targets and forecasts
• Monitor cash handling procedures, reconciliation, discounts, voids, and promotions
• Support inventory management, ordering, supplier relations, and cost control initiatives
• Assist with forecasting, budgeting, and operational planning
• Contribute to ongoing efforts to improve profitability, efficiency, and guest satisfaction
• Oversee private dining, group bookings, and special event execution
• Work closely with organizers, culinary leadership, and service teams to coordinate all event details
• Support marketing initiatives, promotions, and community engagement opportunities

Li

3-5+ years of leadership experience within restaurant, resort, hotel, or hospitality operations

Work Hours

Full Time