Customer Success Manager at Klue

Join Klue's Customer Success team as a Customer Success Manager, focusing on B2B competitive intelligence. You'll cultivate customer relationships and drive measurable growth through proactive engagement. As a Customer Success Manager, you will take ownership of customer interactions from onboarding to renewal, ensuring their objectives are met. Your expertise in building trust and managing renewals will help you foster strong partnerships, increasing the usage of Klue's fast-evolving AI product. You'll also identify expansion opportunities and coordinate with different teams to drive platform adoption. Key Responsibilities: • Own customer renewals and expansion targets • Drive adoption of AI agents and integrations • Connect Klue's offerings to customer business goals • Multi-thread relationships across customer organizations • Lead the cross-functional account team Requirements: • Proven CSM or commercial experience • Strong leadership and coordination skills • Excellent customer relationship-building abilities • Comfortable with upsell and business-case development • Proficient in change management dynamics Leverage your relationship-building and commercial skills to drive success at Klue.

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Work Hours

Full Time