Quality Manager and Logistics Oversight

Become a key leader at Mercer Celgar as a Quality Manager and Logistics Oversight professional, focused on delivering quality products and exceptional customer experiences. Manage ISO 9001 systems and lead a dedicated logistics team. In this influential role, you will report to the Operational Excellence Manager, overseeing the ISO 9001 Quality Management System while ensuring that every customer interaction meets our high standards. This position requires a robust understanding of quality management and operational excellence, complemented by strong analytical skills and effective communication abilities. Leading a customer service and logistics team, you will drive initiatives for process improvement. Key Responsibilities: • Manage and own the ISO 9001 Quality Management System • Track customer satisfaction metrics and manage escalations • Coordinate routine testing and quality assessments within teams • Provide leadership to the Logistics and Customer Service team • Implement continuous improvement practices across operations Requirements: • Bachelor's degree in Quality Management or Engineering • 5+ years in Quality Management, including team leadership • Experience with ISO 9001 certification and audits • Proficient in problem-solving methodologies like Lean • Excellent communication for customer engagement and data presentation Lead the charge in quality and logistics at Mercer Celgar, ensuring operational excellence and superior customer satisfaction.

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Work Hours

Full Time